Black Beacon is a mythology sci-fi action RPG from Glohow Holdings Pte. Ltd. and Mingzhou Network Technology. It features a dark and dystopian world on the brink of chaos. Since its launch, the need to contact Black Beacon Customer Support has constantly increased.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the devs. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems.
We want all of you folks to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you are just beginning with Black Beacon, don’t forget to check out our Beginner’s Guide, Reroll Guide, and our Redeem Codes article to grab some essential freebies along the way.
How to Contact Black Beacon Customer Support
The support team has already answered many frequently asked questions on Black Beacon’s official website. But if anyone can’t satisfy themselves, Black Beacon customer service is available to contact anytime to answer your queries.
There are two ways to contact the customer support team of Black Beacon. Players can contact the developers at Glowhow Holdings Pte. Ltd. via the in-game customer support option or reach out to them directly via their social media handles.
How to contact via the in-game Customer Service Option
You must launch the game on their devices. Once the in-game title screen has loaded, adhere to the steps below:
- Tap on the headset/customer service icon, located at the upper right corner of the game’s title screen.
- This would take you to the Contact Us page where you will discover that the developers have pre-addressed some Frequently Asked Queries pertaining to Purchases, Account, Events, and, other miscellaneous topics. To see if your issue is already addressed here, navigate to the category that best describes your inquiry.
- Up next, scroll up to view all the inquiries addressed under that category till you find your issue.
- Once you come across your exact problem/inquiry, tap on the down arrow beside it, to view the solution/fix for it.
Raising a Support ticket
If your issue persists or is something that has not been addressed under the Contact Us section, you can look at raising a Support ticket to get your issue resolved. Adhere to the steps below to do so:
- While still on the Contact Us page, you can either hit the pen icon, visible at the upper right corner of your screen or, scroll up to the bottom and tap on the Contact Us page.
- This would take you to the ticket-raising page where the following inputs need to be provided:
- The category of your issue (Choose the relevant category from the drop-down)
- Your email address.
- Hive ID/Player ID/CS Code
- The title of your inquiry
- A detailed description of your issue
- Relevant file attachments in the form of screenshots for quicker assistance.
- Once you have provided all the requested inputs, you must agree to the terms by checking the checkbox beside it.
- Finally, the Send button will be enabled once you agree to the terms. Tap on that to successfully raise the Support ticket. The support team will reach out to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
How to contact the developer team directly
You may mail the developer team directly here. Another approach could be to reach out to the team directly via their social media handles. BB_BlackBeacon is the official X-handle of Black Beacon for addressing the queries from you guys. You can also reach out at the official Facebook ID of Black Beacon. As an additional activity, you can look to do a follow-up on their Discord server, where tons of passionate gamers are there to address the queries within the community.
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Still, facing any issues in contacting the Black Beacon customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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