From the house of Devsisters Corporation, Cookie Run: Kingdom is an addition to the famous Cookie Run role-playing game series. Users need to build their dream kingdom and defeat all the darkness that stands between them and their dream kingdom. Since its release, millions of RPG fans have been a part of this sweet fantasy adventure. The need to contact Customer Support has also shot up as a consequence of that. We want all users to enjoy a hassle-free gaming experience without being bothered by in-game bugs. Here is our step-wise guide to Contacting the Player/Customer Support Team of Cookie Run: Kingdom.
How to Contact Cookie Run: Kingdom Customer Support
The support team has already answered a lot of frequently asked questions on the official website of Cookie Run: Kingdom. But if anyone is not satisfied with the set of questions, the Cookie Run Kingdom customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Cookie Run: Kingdom. Players can either contact from the in-game menu options, they can contact via the official website, or else they can reach out to the developers at Devsisters Corporation, via social media handles.
How to contact via in-game Customer Service option
Launch the game on your device. Once the in-game menu screen loads adhere to the steps below:
- Tap on the three-line bar on the top right corner of the menu screen. A drop-down menu would appear. Choose the Settings option from the drop-down menu and tap on it.
- The in-game Settings menu has four tabs in it namely; the Game tab, the Notifications tab, The Language tab, and the Info Tab. You need to go to the Info Tab by tapping on it.
- You will find the Contact Support button on the right-hand side of the Account Menu. Tap on it.
- This would redirect you to the Help and Support Page of Devsisters Corporation. To check out the answers to the Frequently Asked Queries, choose Check These First! Option (2nd option). Search your query by inputting the keywords of your problem in the search bar and read the answers for the same.
- If this does not satisfy you or you want to report a bug, a ticket needs to be raised. To raise a ticket, go back to the Help and Support page and choose the 1st option, the “Contact Support Team” option.
- Once you choose Contact Support Team, a new page loads, asking you to choose the type of your problem among the options listed. Your problem might be related to in-app purchases or network related or even Account related. Choose the one relevant to your issue. If your issue is something different, you need to choose the Bug Reports option.
Once you select the type of your query/issue, the following details will be asked of you:
- The Title of Your Query.
- The Time of Occurrence, Used Combinations, and a detailed description of the problem.
- Your email ID.
- Google Account ID
- The Server on which you play the game.
- Your User ID.
- Device Model.
- OS Version.
- The Game Version
After you are done filling in these details, you need to attach relevant screenshots of your issue for them to assist you better. Click on the checkbox to agree to the Terms of Service and Privacy Policy of the Developer Team and click on the Submit Button to successfully raise a ticket. The Developer team will get back to you on the email ID that you have mentioned within 72 hours.
How to contact via Cookie Run: Kingdom Official Website
Players can directly go to the official help website of Cookie Run: Kingdom and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Visit the Official Forum. It would take you to the Official Website of Cookie Run: Kingdom.
- Scroll down to the bottom of the page and choose the Contact FAQ and Support option from there. This would redirect you to the Help and Support page of Devsisters Corporation.
- Choose the Contact Customer Support Option from there to raise a ticket. The rest of the steps are the same as we mentioned in the previous section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers directly via their Social Media handles. @CRKingdomEN is the support Twitter handle of Cookie Run: Kingdom for catering to the queries from users. You can even reach out to the team at @cookierunkingdom which is the Official Instagram ID of Cookie Run: Kingdom. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Cookie Run: Kingdom customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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