Dragon Ball Gekishin Squadra is an action-packed 4v4 teamfight-based MOBA game where strategies meet the success of the Dragon Ball franchise from Bandai Namco. Since its release, the need to contact the Customer Support team of Dragon Ball Gekishin Squadra has shot up significantly.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Dragon Ball Gekishin Squadra.
How to Contact Dragon Ball Gekishin Squadra Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy themselves, the Dragon Ball Gekishin Squadra customer service is available to contact anytime to answer the queries from you guys.
There are three ways to contact the customer support team of Dragon Ball Gekishin Squadra. You can either contact from in-game menu options, contact via the official website, or else reach out to the developers at Bandai Namco directly, via their social media handles.
How to Contact via the in-game Customer Service option
Launch the game on our device. Once the in-game title screen has loaded, adhere to the steps below:
- Tap on the cogwheel icon located at the bottom right corner of the title screen.
- Three navigable menus would pop up on top of it, namely, Settings, Support, and Clear Cache. Navigate to the support option from there.
- Once the Support menu pops up, hit the copy button to copy your User ID, as you might need it while raising a support ticket.
- Finally, tap on the Support button on the pop-up window.
- This will take you to the official FAQ website of Dragon Ball Gekishin Squadra, where the developers have pre-addressed some Frequently Asked Questions about Troubleshooting, Billing Related, Data Transfer, and other issues. To see if your issue has already been addressed, navigate to the category that best describes your issue.
- Scroll up to view all the queries answered under that category and to read the solution/fix for any one of those queries, tap on that. You can additionally filter the search results by inputting keywords from your issue in the search bar. You will likely come across your exact issues out here.
Raising a Support ticket
If your issue persists or is something that has not been addressed under the FAQ section, you can raise a Support ticket. Adhere to the steps below to do so:
- While still on he solution/answer page, scroll up to the inquiries section, where you have the Support Form button.
- On the next page, you will have to scroll up to acknowledge/tick the checkbox that you have read and accept the conditions listed above before proceeding to the Support form page.
- Finally, the Support Form button will be enabled at the bottom of the page. Once you tap on that, a pop-up will ask you to choose the content/category of your inquiry. Choose the one that best describes your issue.
- Based on the category that you have chosen, you will be asked to pick a subcategory.
- Depending on the category, you will be asked to provide the Support Form inputs. In general, for in-game bugs, the following inputs will be asked:
- The platform from where you have installed he game (Choose from drop-down)
- User ID (Paste the ID that you had copied previously
- Player name
- Date and time of issue occurrence
- OS version you are using
- Device name
- Application version
- Operation immediately before the issue occurred
- Error code
- Troubleshooting steps you have tried (Choose from the drop-down; if you have not tried anything, choose not tried).
- Country/Region
- Timezone
- Your email address
- Relevant file attachments (up to 3 in the form of screenshots in “jpg“, “png“, “gif” format for quicker assistance).
- Comment (Describe your issue in detail under this section).
- Once you have provided all the inputs asked for, tap on the Confirm button to successfully raise a Support ticket.
The support team will get back to you at the email address provided, within 48-72 hours. You can do additional follow-ups in the same mail chain if needed.
How to Contact via the official website of Dragon Ball Gekishin Squadra
You can directly go to the official help website of Dragon Ball Gekishin Squadra and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.
- You must visit the official help website of Dragon Ball Gekishin Squadra here.
- Once you are on the official help website, you can access the FAQ section and raise a support ticket if needed. The steps for doing the same have been discussed in the previous section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers at Bandai Namco via their Social Media handles. You may reach out to them at @DB_Squadra, which is the official X-handle of Dragon Ball Gekishin Squadra for addressing the queries from you guys.
You can follow them and reach out at the official Facebook ID of Dragon Ball Gekishin Squadra. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the Dragon Ball Gekishin Squadra customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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