The highly-awaited party royale, Fall Guys is now available following its official launch on Android and iOS. Developed by Mediatonic and first published by Devolver Digital, the title will engage in lively and vibrant mini-games, making it a fun and chaotic experience for all. The “chaotic survival” gameplay introduced in this title has broken the age-old traditional format and brought about a unique twist to the battle royale format. Since it has been out, the game has topped the download charts. The need to contact Customer Support has been rising in Fall Guys.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Fall Guys
How to Contact Fall Guys Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Fall Guys customer service is available to contact anytime to answer any queries from you guys.
There are three ways to contact the customer support team of Fall Guys. You can contact them from in-game menu options, check out the official FAQ page of Fall Guys, or reach out to the Developers at Mediatonic directly via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your mobile device. Once the in-game home screen has loaded, adhere to the steps below:
- Tap on the cogwheel icon located at the upper right corner of the game screen.
- This would re-direct you to the in-game Settings menu which houses multiple navigable options. Navigate to the Support section by tapping on the Support button.
- This would take you to the official Help Center of Fall Guys where you will discover that the developers have pre-addressed some of the Frequently Asked Queries about Account, Gameplay, Technical Support, Trending Queries, and other miscellaneous issues. Scroll up to the Articles by Topics section and choose the relevant category from the drop-down list.
- All queries addressed under that topic would appear next on your screen. Scroll down till you come across your inquiry. To read the answer/fix for it, simply tap on that. You may additionally filter out the results by inputting keywords from your issue in the search bar at the top. You will likely come across your exact issue out here.
Raising a Support Request
If your issue persists at this stage or is something that has not been addressed under the Help Center, you may resort to submitting a support request. Adhere to the steps below to do so:
- While still on the Help Center page, scroll up to the bottom till you come across the Contact Us button. Tap on that.
- For raising a support request, you will be asked to fill in the below inputs:
- Your Nickname (the name that you are using in the game)
- Your email address
- The Platform on which you are playing the game.
- Game (Choose Fall Guys from the drop-down list)
- Contact reason (Choose the category that best describes your problem from the drop-down).
- A detailed description of your issue
- Relevant file attachments in the form of screenshots for quicker assistance.
- Once you have provided all the inputs asked for, you will have two options, either you can submit an email request, or Start a Live Chat. However, the Start a Live Chat option would be greyed out if an agent is not available. You may directly enter into a private chat room with an agent to get your issue resolved or Submit an Email request if all agents are busy.
When you submit an email request, the support team will get back to you in the email address provided, within 72 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact via the official website of Fall Guys
You can directly go to the official help website of Fall Guys and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.
- You must visit the official website of Fall Guys here.
- Once redirected to the Epic Games Help Center, check if you are already signed in to Epic Games via your device. Tap on the three-line bar located at the upper right corner of the game screen to check the same. Make sure that you’re signed in to your Epic Games account first.
- You can access the Frequently Asked Querries section and submit a request if required. The steps for doing so have already been discussed in the previous section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @FallGuysGame which is the official Twitter handle of Fall Guys to cater to queries from the users. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the Fall Guys customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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