Grand Cross: Age of Titans: How to contact the customer support service

Solve your queries in a jiffy!

Netmarble‘s brand-new animation MMO RTS game Grand Cross: Age of Titans offers a dynamic combat system in the game allows players to use a variety of tactics on land and in the air to win battles. To defeat enemies, use a variety of unit types, including Infantry, Archers, Cavalry, Siege Weapons, Ranged Archers, and Air Units. With the launch, the need to contact Customer Support has steadily increased as players try to know more about the game. So in this guide, we’ll be explaining the steps to contact the customer support service of Grand Cross: Age of Titans.

Some players of the game are frequently hampered by in-game bugs, account-related issues, and in-app purchase questions. Every user desires a smooth and bug-free gaming experience. As a result, they must contact customer service to clarify their doubts and problems.

How to Contact Grand Cross: Age of Titans customer support

The support team has a FAQ section on their official website to address common player inquiries. In the event that a player is unable to find a resolution to an ongoing problem or encounters a new issue, Grand Cross: Age of Titans customer service is available to contact at any time to answer questions from the players.

There are two ways to contact the Grand Cross: Age of Titans customer support team. Players can contact them through in-game menu options or directly through Grand Cross: Age of Titans’ social media handles.

How to Contact via in-game Customer Service Option

The first method is to contact through the in-game menu. The game must be launched on the players’ devices. They must follow the steps below once the in-game home screen has loaded.

Grand Cross: Age of Titans customer support
Image via Netmarble
  • On the home screen after launching the game, you can find the Profile icon in the top left corner. Click on it.
  • On the bottom side of the Profile icon, you will see different options such as Rank, Troop Status, etc. Navigate to the right to open the Settings menu.
  • You will have an option named Customer Support in the menu. Click on it and a pop-up will open where you have to select the Customer Support option again to open the customer support forum.
  • Clicking on it would take you to the Customer Service page where you can inquire about the game problems, purchases, events, and games addressed by the developers.
  • You have a dedicated option to contact the team for payment-related issues and the other option present to get and report other issues. To see if their issue/query has been addressed in any of these sections, players must simply tap on the relevant section and scroll down to read the question and answers discussed under that section. You may come across your exact issue over there.

Reporting a Bug

Currently, you can follow the above steps to go to the support page. To report a bug the steps are given below.

Grand Cross: Age of Titans bug report
Image via Netmarble
  • On the customer support page, you can find the Report/Bug option. Click on that to open the Bug Report option.
  • Marked in red is the 1:1 Enquiry option so click on that to open the inquiry page.
  • Fill in the necessary details such as Email ID and Description of the Issue.
  • Make sure to mention the Title while writing the subject so that the team can get a clear idea about the bug you are referring to.
  • Players can upload screenshots of the bug if available, and then click Submit.

How to Contact the Developer team directly

Players can contact the developers at Netmarble Directly. You can head over to the official Facebook page @AGEOFTITANSGC and get your doubts clarified, alongside their official Discord server as well. Players can also visit the official website to clarify their doubts.

Are you still facing any issues in contacting the Customer Support Team of Grand Cross: Age of Titans? Head straight to our comments section and get your queries resolved! 

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