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Honor of Heirs: How to contact the customer support service

Resolve your issues within a jiffy!

From the house of AUDERE GAMING LIMITED, Honor of Heirs is a fast-paced MMORPG title. The game’s setting is in the Dark Age post the war between the descendants of God and Calamity. Users must embark on an endless journey in this troubled world, create their order, engage in valiant combat with their allies, and take control of the Tower, Order Sanctuary, Fortress Territory, and World Bosses. They need to assemble the mightiest medieval Order to dominate the land of Avalon. With over a million downloads, it is topping the download charts of users right now. The need to contact Customer Support has been constantly rising in Honor of Heirs.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-game assets or sections. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Honor of Heirs.

How to contact Honor of Heirs customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Honor of Heirs customer service is available to contact anytime to answer the queries from the players. 

There are three ways to contact the customer support team of Honor of Heirs. Players can contact via in-game support options, they can contact via the official website of Honor of Heirs, or they can reach out to the Developers at AUDERE GAMING LIMITED directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the Golden Crown icon present in the top-left corner of the in-game home screen.
  • A circular menu would appear on your screen next. Tap on the Info/Help icon from this menu.
Honor of Heirs In Game Help Section
Image via X-Legend Entertainment
  • This would redirect you to the in-game Customer Support section. You will find that the Developers have already answered the Commonly Occurring Queries pertaining to Account, Payment, Token, and other Help articles to assist users, on this page. Once you head to this section, navigate to the category that best describes your issue. A list of queries will appear under that category. Tap on the relevant query to read the solution/fix for it. You may additionally look to filter the results by inputting keywords from your query in the Search bar. It is likely that you will come across your exact issue over there.

Reporting a Bug

If your issue still persists or is something that has not been addressed in the Help section, you need to get in touch with the Support team. Adhere to the steps below to do so:

  • Head back to the Help menu and tap on the Chat icon present at the top-right corner of the menu screen.
  • This would take you to a Live Chat Room where the chatbot would greet you and then ask you to pick the category of your issue from amongst the ones listed by it. It may be Account/Payment related, a Gameplay Issue, or any other issue.
Honor of Heirs In Game Chat Support
Image via X-Legend Entertainment
  • Further in the chat thread, you will be asked to choose a sub-category of your issue from the options listed.
  • Finally, you will be asked to type out your issue step-by-step and provide relevant screenshots. Tap on the Image/Gallery icon to the left of the message box to attach screenshots. If the chatbot does not have a fix for your issue, you will be connected with an Agent from the Support Team who will join the chat room as soon as he/she is available.

Note: The Live Chat will not be closed until and unless your issue is fixed. However, your case will be deemed solved if you are not replying back within a stipulated time. So make sure you are active and head to Chat Support as soon as you get a reply.

How to Contact via the Honor of Heirs Official Website

Players can directly go to the official website of Honor of Heirs and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the official website of Honor of Heirs here.
  • Once you are redirected to the official website, tap on the three-line bar located at the top-right corner of the webpage.
  • From the drop-down menu options that appear next, tap on the Report a Bug button.
  • This would take you to the Bug Report page where the following details will be asked for:
    • Your IGN (In Game Name)
    • Your Server.
    • The medium you used to download this title (as in Google Playstore, App Store, etc.)
    • Screenshot of the bug that you encountered.
    • A Detailed Description of your issue.
Honor of Heirs Bug Report
Image via X-Legend Entertainment
  • Once you have filled in all the details, tap on the Submit button to successfully raise a ticket.

How to Contact the Developer team directly

Another approach could be to reach out to the Developers directly via their Social Media handles. @HonorofHeirs is the support Twitter handle of Honor of Heirs for catering to queries from users. You can even reach out to the team at @HonorofHeirs, which is the Official Facebook ID of Honor of Heirs. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of Honor of Heirs? Head straight to our comments section and get your queries resolved. Happy Gaming!

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