King of Fighters: Survival City: How to contact the customer support service

Solve your queries with the Customer Support help!

King of Fighters: Survival City is a strategy title by Joycity, that was soft-launched in selected regions this year. The game also features a city-building aspect, where players can construct and upgrade buildings to enhance their characters’ abilities and gain various resources. Because it is a recent release, players may encounter some bugs in the game, which must be reported to the team. As a result, it is necessary to contact the customer support service of King of Fighters: Survival City.

Some players of the game are frequently hampered by in-game bugs, account-related issues, and in-app purchase questions. Every user desires a smooth and bug-free gaming experience. As a result, they must contact customer service to clarify their doubts and problems. So, to help the players with the same, here’s our step-by-step guide to contacting the customer support team of King of Fighters: Survival City.

How to Contact King of Fighters: Survival City customer support 

Many frequently asked questions have already been answered by the support team on the game’s official website. However, if a player is unable to solve a persistent problem or discovers a new issue, King of Fighters: Survival City customer service is available at all times to answer questions from players.

There are two ways to get in touch with King of Fighters: Customer service for Survival City. Players can reach out to them via in-game menu options or directly via the game’s social media handles.

How to Contact via in-game Customer Service Option

The game must be launched on the players’ devices. They must follow the steps below once the in-game home screen has loaded:

Option in KOF
Image via Joycity
  • Click on the Character icon, located in the top left corner of the game screen, which is displayed with the Captain you chose previously.
  • The Settings icon can be seen after the Menu section drop-down on the top right side; select it to access the options.
  • Players will find Customer Support. Select it.
  • This would take you to the FAQ Support page where you will discover that the developers have already addressed some Frequently Asked Queries pertaining to Payments, Game, and Account. To read the solutions/fix for those, simply switch over to the relevant category tab that best describes your issue. Scroll down or use the search bar till you find your issue and tap on the downward arrow beside the query to expand the answer. It is likely that you will come across your exact issue over there.

Reporting a bug

If your problem persists or if it is not addressed in the FAQ section, you can contact the Support team via the chat option. To do so, follow the steps below:

Report a bug
Image via Joycity
  • Follow the steps mentioned above for the Customer Service contact.
  • Once you reach the support page, you will find the type of inquiry section. Click on that and you will find the list of options to report.
  • Check for Report Error, and click it to select.
  • Enter the details in the relevant sections, and write down the description of the bug or error you have encountered. You can help your case with attachments if possible.
  • Click Submit to send the report.

How to Contact the Developer team directly

Another way that can be followed by the players is by contacting the developers of the game directly. You may approach the team at @TheKingofFightersSurvivalCity which is their official Facebook account. Players can additionally do a follow-up on their official Instagram account at @kof_survivalcity to solve their queries.

Are you still facing any issues in contacting the Customer Support Team of King of Fighters: Survival City? Head straight to our comments section and get your queries resolved! 

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