Madden NFL 24 Mobile: How to contact customer support service 

Resolve your issues within a jiffy!

Electronic Arts has become a household name in the sports mobile gaming industry especially due to its popular titles like FC MobileUFC Mobile NBA Live Mobile, and Madden Mobile. And, what’s more, EA Sports celebrated 10 years of the popular Madden Mobile series with the latest season of Madden NFL 24 Mobile. Madden Mobile has been the staple mobile title for American Football fans worldwide since its release. With an ever-increasing fanbase, the need to contact Madden NFL 24 Mobile customer support to report in-game bugs has always been on the rise.

Though the game has successfully delivered all the key elements you can expect from this genre, there are still a lot of issues that need to be addressed by the developers. I want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you guys are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems, here’s my step-by-step guide for you, to contact the dedicated support advisors of Madden NFL 24 Mobile. If you are just beginning with Madden NFL 24 Mobile, don’t hesitate to check our Redeem Codes article to grab some exciting freebies!

How to Contact Madden NFL 24 Mobile Customer Support

The support team has already answered many frequently asked questions on EA Sports’ official website. But if anyone can’t satisfy himself, the Madden NFL 24 Mobile customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Madden NFL 24 Mobile. Players can either contact from in-game menu options, they can contact via the official website, or else they can reach out to the developers at EA Sports via social media handles.

How to Contact via in-game Customer Service Option

Launch the game on your device. Once the in-game home screen has loaded, adhere to the steps below:

  • From the home screen, navigate to the Settings (cogwheel) symbol, located in the upper right corner. This would take you to the in-game Settings menu.
  • The Help option can be accessed through the settings menu. You must have your user ID ready before contacting the support staff. Locate the same from the upper-right corner of the pop-up window.
  • You are taken to the EA support website when you click on the Help section. You’ll discover that the Developers have previously responded to a great deal of commonly asked questions concerning in-app purchases, account recovery, bans, suspension, and other account-related matters. Go to the query that most closely matches your problem to see if it has already been resolved.

Taking assistance from the Live Chat Support

If you do not get the intended results and your issue is different, you may resort to taking assistance from Live Chat Support. To do so, adhere to the steps below:

  • Scroll to the bottom of the page while you’re still on the query page, and tap on the “Chat with Us” button.
  • You will then be prompted to enter your EA account credentials to log in. Even if it’s usually recommended, you have the option to proceed without logging in.
  • Verify your full name, email address, and game console (Android/iOS) before you speak with one of the team’s advisors. Once that has been confirmed, press the next button. After that, you will be required to provide the following other details:
    • Your First Name and Last Name
    • Your email address
    • The subject of your inquiry
    • File attachments in the form of screenshots for better support
  • Once you have provided all the required inputs, tap on the Send button.
Madden NFL 24 connecting with the Support advisor
Image via Electronic Arts
  • This would successfully register a case based on which you will be connected to an advisor from the Support team after a certain waiting time that would now display on your screen along with the Case Number.

How to Contact by visiting the Madden NFL 24 Mobile official website

You can directly go to the official Help website of Madden NFL 24 Mobile and access the customer service option from there. It could be another alternative if you are facing login problems and cannot access the in-game support option.

  • Visit the official Help website of EA Games here.
  • After being taken to the Help page, select Madden NFL 24 Mobile from the list of EA titles and products. Use the search bar to filter it out if it does not show up on your screen by entering the game name or product.
Madden NFL 24 Official Help Website
Image via Electronic Arts
  • This would direct you to the Madden NFL 24 Mobile Help website, where you may interact with a support team adviser and view Answer HQ and Frequently Asked Questions. We already covered how to accomplish the same in the section before this one.

How to Contact the Developer Team directly

Another approach could be to contact the Developers directly, via their social media handles. You can reach out on their Official Twitter handle i.e., @EAHelp where queries from users are often addressed. You may even reach out to the team on the Official Facebook ID of EA. Players can additionally do a follow-up on their Discord server where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Madden NFL 24 Mobile customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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