Meta World: My City: How to contact customer support service

Resolve your issues within a jiffy!

From the house of Netmarble, Meta World: My City is a brand-new metaverse board game for players all around the world. In addition to offering players the ability to own virtual properties in the metaverse that are modeled after real locales like New York City, the game also incorporates board game concepts. To create effective strategies, players must amass a large collection of characters, improve them, and use their skills to customize their play styles. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Meta World: My City.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-game assets or sections. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Meta World: My City.

How to contact Meta World: My City customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Meta World: My City customer service is available to contact anytime to answer the queries from the players. 

There are three ways to contact the customer support team of Meta World: My City. Players can contact via in-game support options, they can contact via the official help website of Meta World: My City, or they can reach out to the Developers at Netmarble directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the three-line bar located at the top right corner of the home screen.
  • A drop-down list of menu options to navigate to would appear to the right of your screen. Hit the cogwheel icon located at the top-right corner of this list.
  • This would take you to the in-game Settings menu where you will discover 4 options/tabs to navigate to, namely General Game, Notifications, Language, Map Data, and Account. Players must switch over to the Account tab.
  • Under the Account tab, you will find 4 dedicated sections, namely, Player Info, ETC, Link Account, and Customer Support. Just below the Customer Support section, you will find the Customer Support button. Tap on that.
  • This would re-direct players to the Customer Support Page. From this page, they need to choose what exactly is the issue pertaining to, among a list of choices given like Account-related problems, in-game bugs, issues regarding in-app purchases, etc. Once players have chosen one by clicking on the ‘+’ sign to the left of it, the drop-down sub-list loads under that category. They need to choose the exact issue from that sub-list by tapping on the ‘+’ sign. This would expand the answer/fix for the query. Players may additionally filter the results by inputting keywords from their issue in the search bar. A lot of Frequently Asked Queries have been addressed under this section and it is likely that users will come across their exact issue out there.

Reporting a Bug

If your issue still persists or is something that has not been addressed under the FAQ section, you need to raise a support ticket. Adhere to the steps below to do so:

  • Once they have chosen the issue from the sub-list, a new page loads with an answer to the query. If that does not serve the player’s purpose they need to scroll down and tap on the Contact Customer Support option in the yellow box below.
  • A new page loads that ask players to pick the category of the inquiry. They need to choose from the list by tapping on the blank field. Once it is done, the following additional information can be recovered from the player.
    • The sub-category of your issue (Like Lost Account, Link Account, etc for issues relating to Account)
    • The title of your Inquiry
    • A detailed description of your issue.
    • Relevant file attachments in the form of screenshots for better assistance.
    • Your email address.
  • Once you have provided all the inputs, go down and tap on the box beside App Notification. If this field is checked before submitting your inquiry, you will get a notification as and when the Support team gets back.
Meta World My City Submitting a Ticket
Image via Netmarble
  • Tap on the Submit button next, to successfully raise the Ticket.

The Developer team will get back to the player within 72 hours in the mail ID you have provided. You can keep a tab on your inquiries raised by scrolling down and tapping on My Inquiries, on the Ticket Raising page.

How to Contact via Meta World: My City Official Website

Players can directly go to the official help website of Meta World: My City and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Players must visit the official help website of the game here.
Meta World My City FAQ section
Image via Netmarble
  • Once you are re-directed to the FAQ page, you must log in first. To do so, tap on the Sign In button and choose either of your Google or Facebook accounts to sign in.
  • After successfully signing in, you can access the FAQ section from there and raise a Support ticket as well, if required. The steps for doing so are the same as we discussed in the previous section.

How to Contact the Developer Team directly

Another approach could be to reach out to them via their social media handles. @MetaWorld_MC is the official Twitter handle of Meta World: My City for catering to the queries of their users. Players can even reach out to the team at @MetaWorldMyCity, which is the official Facebook ID of Meta World: My City. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Meta World: My City customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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