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Mission EVO: How to contact the customer support service

Resolve your issues within a jiffy!

Mission EVO is a new survival open-world title that is now available as early access for global audiences. From the house of  Laser edge studios, it challenges players to survive the cruelest of competition not only from all kinds of mutant creatures but also hundreds of other desperate players. The game is built to test the survival instincts of the players, straight from gathering resources to fighting off a hoard of zombies and other players. Users must build their shelter from scratch, by planning and strategizing for everything, including the site’s topography, resource requirements, durability, capacity to withstand threats, and potential expansions. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Mission EVO.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Mission EVO.

How to Contact Mission EVO Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Mission EVO customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Mission EVO. Players can contact via in-game support options, they can reach the team via the official website of Mission EVO, or they can reach out to the Developers at Laser edge studios directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Hit the cogwheel icon located at the top-right corner of the game screen.
  • This would take you to the in-game Settings menu where the bottom right corner of the menu window houses four options to navigate to, namely, Feedback, Language, Support, and Reset. Players must choose the Support option.
  • Once on the in-game Support Center page, you will discover that the developers have categorically addressed some of the Frequently Asked Questions pertaining to Gameplay, Accounts, Known Bugs, Penalty Issues, and Login. To find out if your issue is addressed out there, simply navigate to the category that best describes your issue. Up next, scroll through the questions that would appear on the leftmost section of your game screen and tap on the relevant query, to read the answer/fix for it. It is likely that you will come across your exact issue over there.

Reporting a Bug

If your issue still persists or is something that has not been addressed under the FAQ section, you may seek assistance by raising a ticket. Adhere to the steps below to do so:

  • While still on the Support Center page, scroll down to the bottom of the page and tap on the Contact Customer Support button.
Mission EVO Support Center
Image via Laser edge studios
  • This would take you to a private chatroom where the chatbot would greet you with a list of Frequently Occurring Queries and ask you to describe the issue that you encountered, in detail. Type out your issue in the blank text area and tap on the Send button.
  • As a follow-up to that, the chatbot would either reply back with a fix if known or ask you to Submit Feedback if it does not have the answer to your query.
  • In the latter scenario, tap on the Submit Feedback link that the chatbot replies back with to reach the Feedback Submission page.
  • Next up, you will be asked to choose the type/category of your feedback. Make sure to choose the one that best describes your issue.
  • You will be asked to provide the following inputs next:
    • Casual/Standard Mode and Session ID
    • A detailed description of your issue.
    • Relevant attachments in the form of Screenshots and Videos for quick assistance.
Mission EVO Feedback Submission Page
Image via Laser edge studios
  • Once you have provided all the inputs, tap on the Submit button to successfully submit your feedback.

How to Contact via the Mission EVO Official website

Players can directly go to the official website of Mission EVO and access the FAQ section from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Players must visit the official help website of Mission EVO here.
  • Once redirected, players must next tap on the three-line bar located at the top-right corner of the webpage.
Mission EVO Official Website FAQ section
Image via Laser edge studios
  • From the drop-down list that would appear to the left of your screen, choose Support. This would take you to the in-game Support page from where you can access the Frequently Asked Questions section by first figuring out the category of your issue and navigating to that category and glancing through the questions addressed under that category.

How to Contact the Developer team directly

Another approach could be to get in touch with the team at Laser edge studios directly, via their Social Media handles. @missionevoen is the support Twitter handle of Mission EVO for catering to the queries of users. You can even reach out to the team at the Official Facebook ID of Mission EVO. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of Mission EVO? Head straight to our comments section and get your queries resolved. Happy Gaming!

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