Mobile Legends: Bang Bang (MLBB) is one of the largest and most popular mobile MOBAs, designed and released by MOONTON Games. The game puts 2 teams of 5 against each other in real-time with at least 20-60 second matchmaking and 10-30 minute matches. Featuring traditional battle arena gameplay, it asks you to fight over three lanes to take the enemy’s tower and defend yourself while securing objectives to pressure the opposing team. Since it has been out, the game has topped the download charts. The need to contact Customer Support has been rising in MLBB or Mobile Legends: Bang Bang.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Mobile Legends: Bang Bang.
How to Contact Mobile Legends: Bang Bang Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Mobile Legends: Bang Bang customer service is available to contact anytime to answer any queries from you guys.
There are two ways to contact the customer support team of Mobile Legends: Bang Bang. You can contact them via in-game menu options or reach out to the Developers at MOONTON Games, directly via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your mobile device. Once the in-game home screen has loaded, adhere to the steps below:
- Tap on the cogwheel icon located at the upper right corner of the game’s home screen.
- The in-game Settings menu would pop up on your screen next. Navigate to the FAQ option from here, located somewhere at the top of the menu screen.
- This would take you to the Game’s Help Center where you will discover that the developers have already addressed some of the Frequently Asked Queries about Accounts, Lag, Low FPS, Payments, Items, Battles, and various other in-game issues. To see if your issue has been addressed out there, navigate to the category that best describes your issue.
- Up next, you will be asked to choose from a list of sub-categories. Pick the relevant sub-category to further filter out the results.
- Finally, all the questions/queries addressed under that specific category will appear on your screen. To read the answer/fix for any one of the addressed queries, simply tap on that question. You may also filter the results by inputting keywords from your issue in the search bar. You will likely come across your exact issue out there.
How to Contact the Developer Team Directly
You may mail the Developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @MobileLegendsOL which is the official Twitter handle of Mobile Legends: Bang Bang to cater to queries from the users. You can also reach out at the official Facebook page of Mobile Legends: Bang Bang. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the Mobile Legends: Bang Bang customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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