Monster Hunter Now: How to contact the customer support service

Resolve your issues within a jiffy!

Monster Hunter Now is a brand-new and joint augmented-reality venture by the developers at Niantic and Capcom. Featuring gameplay mechanics similar to Niantic’s popular game Pokémon Go, it asks players to assume the role of hunters and hunt monsters to save their surroundings. Players must search the neighborhood for creatures to hunt. Additionally, they can team up with nearby hunters to battle monsters. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Monster Hunter Now.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Monster Hunter Now.

How to Contact Monster Hunter Now Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Monster Hunter Now customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Monster Hunter Now. Players can contact via in-game support options, they can contact via the official website of Monster Hunter Now, or they can reach out to the Developers at Niantic directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on your Hunter profile located at the bottom left corner of the game screen.
  • On the Hunter Profile menu, you will come across six navigable options at the bottom, namely, Monster Guide, Hunter Medals, Item Box, Edit Appearance, and Settings. Users must navigate to the Settings option.
  • While on the in-game Settings menu, scroll down till you come across the dedicated support section under that menu. Under the support section, navigate to FAQ.
  • This will redirect you to the Niantic Support Page. You will find that the Developers have categorically addressed many commonly occurring issues pertaining to troubleshooting, in-game Shop section, Sign-in, etc. To read the solution/fixes for those, simply navigate across tabs and scroll down under each tab, till you come across your issue. Up next, tap on that to read the answer under it. It is likely that you will come across your exact issue out there.

Reporting a Bug

If your issue persists or is something that has not been addressed on the Help page, you may resort to taking assistance from Niantic Chat Support. Adhere to the steps below to do so:

  • While still on the support page, tap on the Chat Icon at the top right corner of the page.
  • This would take you to a private chatroom where the chatbot would greet you and ask you for the title of your problem. Enter the same in the blank text area and tap on Send.
  • Type out that in the blank text area and send it.
  • The chatbot would immediately revert back with a list of categories. Users need to pick the category under which their issue falls. To report a bug, you may choose the Feedback/Bug Report option.
  • Up next, you will be given two options to choose from, namely, Share Feedback, and File a Bug Report. Players must choose File a Bug Report to proceed.
Monster Hunter Now in-game Chat Support
Image via Niantic
  • The chatbot would then revert back with a list containing the list of known issues and ask if the bug you wish to report is listed out there or not. Choose the contrary.
  • Up next, you will be asked to describe your issue in detail, including what exactly you were trying to do when the bug occurred and your experience as a consequence of that action. Make sure to provide all that has been asked for. Based on your inputs, you will be connected to a Live Agent from the Customer Support team, within 24 hours.

Once a team member responds, you will get a notification, alerting you of the same. Make sure to do a follow-up in the private chat room to see if any agent has entered the chat. Until and unless your problem is resolved, the Live Agent will continue to be in contact with you. In order to receive a timely response and a resolution, be sure to describe your problem in detail beforehand.

How to Contact via Monster Hunter Now Official website

Players can directly go to the official help website of Monster Hunter Now and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the official help website of Monster Hunter Now here.
Monster Hunter Now Official Help Website
Image via Niantic
  • Once you are on the Niantic Support page, you can access the commonly occurring issues, hot topics, and other known issues on that page. The steps for doing so are the same as we discussed in the previous section.

How to Contact the Developer team directly

Another approach could be to reach out to the Developers at Niantic directly, via their Social Media handles. @MH_Now_EN is the support Twitter handle of Monster Hunter Now for catering to queries from users. You can even reach out to the team at the Official Facebook ID of Monster Hunter Now. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of Monster Hunter Now? Head straight to our comments section and get your queries resolved. Happy Gaming!

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