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Panilla Saga – Epic Adventure: How to contact the customer support service

Resolve your issues within a jiffy!

Panilla Saga is a new idle RPG developed by Ujoy Games. It is an Interactive title that asks players to o go on a valiant mission to fulfill a prophecy and save their homeland. As they embark on this adventure, they need to strategically assemble a team of five heroes, each with a special ability for aiding to aid in taking down the enemies. When building their fighting lineup, users must take into account the heroes they have in their party, their weapons, and where they should stand in the combat lineup. Ever since its launch in and outside of Asia, it has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Panilla Saga.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Panilla Saga.

How to Contact Panilla Saga customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Panilla Saga customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Panilla Saga. Players can either contact via the in-game Customer Center, they can visit the official help website of Ujoy Games, or can reach out to the Developers at Ujoy Games directly, via their social media handles.

How to Contact via in-game Customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the Player/Avatar icon located exactly at the top of your game screen.
Panilla Saga in game customer support section
Image via Ujoy Games
  • This would take you to the Player Profile Menu. From the Playe Profile menu, tap on the Customer Service button.
  • You will be redirected to a chat room where the chatbot would greet you and inquire about the issue you are facing. Next up, you need to describe your issue in detail by typing it out in the text box. While talking about your issue, make sure to mention the date and time of the issue’s occurrence.
  • You must additionally attach relevant screenshots of your issue by tapping on the plus icon aligned to the left of the textbox. An agent from the support team will get back to you whenever he/she is available. Make sure that you frequently visit the chat room after reporting your issue, so as not to miss out on the replies. You can do multiple follow-ups in the same chat room till the time your issue is resolved.

How to Contact via Panilla Saga Official website

Players can directly go to the official help website of Ujoy Games and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the official help website of Ujoy Games here.
  • Once you are redirected to the help website, navigate to the drop-down list located at the top left corner of the webpage and choose Panilla Saga from the list of games. If you have any issues navigating from there, you can visit here.
Panilla Saga FAQ section
Image via Ujoy Games
  • This would redirect you to the dedicated Knowledge Base of Panilla Saga. You will find the developers have listed all the Popular Articles and Frequently Occurring Issues on this page. To read the answers for those, simply navigate to the relevant category that best describes your issue and tap on the required article once you find it. It is likely that you will come across your exact issue over there.

Reporting a Bug

If your issues still persist or are something that has not been addressed in the Knowledge Base, you need to raise a ticket. Adhere to the steps below to do so:

  • Scroll down to the bottom of the FAQ page and tap on the Contact Us button. This would take you to the Ticket Raising page where you will be asked for the following inputs:
    • Your Name.
    • Your email address.
    • A Detailed Description of your issue.
Panilla Saga Ticket Raising Page
Image via Ujoy Games
  • Once you have provided all the required information, tap on the Submit button to successfully raise a ticket.

The Developer Team will get back to you at the email address provided within 72 hours. You may do multiple follow-ups in the same mail chain if required.

How to Contact the Developer team directly

Another approach could be to reach out to the developers directly. They may even get in touch with the team via their social media handles. @PanillaSaga is the support Twitter handle of Panilla Saga for catering to queries from users. You can reach out to the team at @PanillaSaga, the Official Facebook ID of Panilla Saga. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Are you still facing any issues in contacting the Customer Support Team of Panilla Saga? Head straight to our comments section and get your queries resolved. Happy Gaming!

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