Path of Titans: How to contact the customer support service

Resolve your issues within a jiffy!

Path of Titans is a brand new cross-platform dinosaur MMO survival game. From the house of Alderon Games, it urges players to survive, explore, and prosper while taking them through many lifecycle events in the world of dinosaurs. While experiencing natural world events that will change the environment around them, users must gather materials to build nests to sleep in, hunt various uncommon species and PvP dinosaurs, forage for hidden flora, or defend their herd mates. Ever since it has been out the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Path of Titans.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Path of Titans.

How to Contact Path of Titans customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Path of Titans customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of Path of Titans. Players can either contact via the official support website of Path of Titans or can reach out to the Developers at Alderon Games directly, via their social media handles.

How to Contact via Path of Titans Official website

Players can directly go to the official help website of Path of Titans and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

  • Players can visit the official help website of Path of Titans here.
  • Once you are redirected to the FAQ page, make sure to sign in with your Alderon Games account.
  • You will notice that the developers have categorically addressed some of the Frequently Occurring Issues/Queries on this page. To view the fix for each query, users must scroll down till they find their issue. You will get the solution/ix penned down right below that query. It is very likely that you will find your exact issue here.
  • If you think you cannot find the issue that you are looking for, tap on the Interrogation icon located at the bottom right corner of the webpage.
Path of Titans Chat Support
Image via Alderon Games
  • This would take you to a Chat Room where the chatbot would greet you and ask about your issue. Type out the issue that you are facing or the query that you have, in the message area.
  • Once you send that message, the Chatbot would revert back with the articles related to your issue, that have been addressed in the game’s Knowledge Base.

Reporting a Bug

If your issues still persist or are something that has not been addressed in the FAQ section, you need to raise a ticket. Adhere to the steps below to do so:

  • Right underneath the replies from the Chatbot, you will find a Get in Touch button. Tap on that.
  • The chatbot would prompt back asking, how you want to get in touch with a Leave a Message link. Tap on that link. You may additionally visit the Request Raising section from here.
  • Next up, you will be asked to choose the Category of your issue. It may be a General Query, an Account-Related issue, an issue related to in-app purchases, or some other issue. Choose the one that best describes your issue.
  • You will be asked to provide the following inputs next:
    • Your Name (Optional Field)
    • Your email address
    • The Subject of your Query.
    • A detailed description of your issue/query.
    • Relevant file attachments in the form of screenshots for better assistance.
Path of Titans Request Raising Page
Image via Alderon Games
  • Once you are done providing all the required information, tap on the Send button to successfully raise a ticket. The Developer team will get back to you at the registered email address as soon as possible. You may do additional follow-ups in the same mail chain if required.

How to Contact the Developer team directly

Another approach could be to reach out to the developers directly. They may even get in touch with the team via their social media handles. @pathoftitans is the support Twitter handle of Path of Titans for catering to queries from users. You can reach out to the team at @pathoftitans which is the Official Facebook ID of Path of Titans Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Are you still facing any issues in contacting the Customer Support Team of Path of Titans? Head straight to our comments section and get your queries resolved. Happy Gaming!

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