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Sword Art Online Variant Showdown: How to contact the customer support service

Resolve your issues within a jiffy!

Sword Art Online Variant Showdown is a brand new 3Daction RPG game celebrating the SAO anime’s 10th anniversary. From the house of Bandai Namco, it brings users into a virtual world called Cross Edge to investigate the memory loss of the players there. Players need to use character-specific Sword Skills and swiftly transit between assault and defense in order to defeat cruel bosses and negate surprise attacks from them. There has been a lot of buzz and excitement among anime fans ever since the game’s release. The need to contact Customer Support has constantly been rising in Sword Art Online Variant Showdown.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and various other issues relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Sword Art Online Variant Showdown.

How to Contact Sword Art Online Variant Showdown customer support 

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Sword Art Online Variant Showdown customer service is available to contact anytime to answer the queries from the players. 

There are three ways to contact the customer support team of Sword Art Online Variant Showdown. Players can either contact from in-game menu options, they can contact via the official help website of Bandai Namco, or else they can reach out to the developers at Bandai Namco directly, via social media handles.

How to Contact via in-game Customer Service Option

Launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:

  • Tap on the Menu icon present on the top left corner of the in-game title screen. This would open up a pop-up menu on your screen.
  • Tap on the Support Button from this pop-up menu. This would redirect you to the Official FAQ page of Sword Art Online Variant Showdown.
  • You will find that the Developers have already addressed some of the Frequently Asked Queries pertaining to various in-game aspects. To view the answers to those Queries, you can either sort by the Issue Category or filter the questions by inputting keywords from your query in the Search Bar. It is likely that you will come across your exact issue over there.

Raising an Inquiry

  • If players are not satisfied with those answers or the issue still persists for you, they need to fill in the Customer Support form. To do so, players must scroll down to the bottom of this webpage and tap on the Inquiries option.
  • This would take them to the Inquiry Page. Players must scroll down to the bottom of that page and tap on the checkbox to accept the terms and conditions. They must tap on the Support Form button, which would be activated upon accepting the terms. This would re-direct the players to the Support form.
  • Next up, they need to choose the category of your issue. It may be in-app purchase-related, account-related, or some in-game bug. Players must choose the category that best fits in with the issue.
My Hero Ultra Impact customer support
Image via Bandai Namco
  • Once it has been done, you will be asked to furnish the following details:
    • The email address.
    • User ID/Player ID (Paste the one you copied from the Dialog box).
    • The username.
    • The OS version you are using.
    • Your Device model and version.
    • Exact date and time of issue occurrence.
    • Players’ country or region+ Players’ Time zone followed in the region.
    • Relevant screenshots of the issue for them to assist you better.
    • Comment (Write about the issue clearly and in detail).
  • Once you are done providing all the inputs, tap on the Confirm button.

Upon players submitting the form post inputting all details, the Developer Team would get back to the players at the email address provided by them, within 72 hours. One can do a follow-up in the same mail chain if required.

How to contact via Sword Art Online Variant Showdown’s official website

Players can directly go to the official help website of Sword Art Online Variant Showdown and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Players must visit the official help website of Sword Art Online Variant Showdown by clicking here.
Sword Art Online Variant Showdown Support Website
Image via Bandai Namco
  • One can access the answers to the Frequently asked questions on this page by navigating to the relevant category or by inputting keywords and filtering results from the Search bar. To raise a Ticket, they must navigate to the Inquiries section by scrolling down to the bottom of the page and tapping on Inquiries.
  • Next up, players need to submit a Support form. The steps for doing so are the same as we have discussed in the previous section.

How to contact the Developer team directly

Another approach could be to reach out to the developers directly via their social media handles. @SAOVS_WW is the official Twitter handle of Sword Art Online Variant Showdown, for catering to queries from users. Players can even reach out to the team at @saovs.en, which is the Official Facebook ID of Sword Art Online Variant Showdown. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Sword Art Online Variant Showdown customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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