Tales of Terrarum is an adventure simulation game from Electronic Soul. It takes place in the world of Terrarum where I had to play as a descendant of the Francz family. Now, your task is to run the city and expand it. Since it has been out, the game has topped the download charts. The need to contact Customer Support has been rising in Tales of Terrarum.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Tales of Terrarum. If you are recently starting check our Tales of Terrarum Beginner’s Guide for the basic tips, Character Tier List to choose the best characters, and make sure to go through our Gift Codes article for some free resources.
How to Contact Tales of Terrarum Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Tales of Terrarum customer service is available to contact anytime to answer any queries from you guys.
There are two ways to contact the customer support team of Tales of Terrarum. You can contact them via in-game menu options or reach out to the Developers at Electronic Soul, directly via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your mobile device. Once the in-game title screen has loaded, adhere to the steps below:
- Tap on the headset/Customer Service icon, located at the upper right corner of the title screen.
- This would take you to the in-game Customer Service Center with two navigable tabs, namely, Asking and My Questions. Below the Asking button which is highlighted in red, some commonly asked questions, along with their resolution will be uploaded in the coming days. For now, you may tap on the Asking button.
- This would take you to the Ticket raising page where the following details need to be provided:
- Your problem (describe your issue in detail in this section)
- Relevant file attachments in the form of screenshots for quick assistance.
- Once you have typed out all the necessary information, tap on the Submit button to successfully raise an inquiry/question. You can keep a tab of all questions/concerns raised by you, by tapping on the My Questions tab. The time since the last question and action taken for the same, are recorded under that section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers via their Social Media handles. You can reach out at the official Facebook page of Tales of Terrarum. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the Tales of Terrarum customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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