Tales of Wind: Radiant Rebirth is an anime-style action MMORPG from NEOCRAFT LIMITED. The game takes place in the city of La Place, a darkness-controlled place, where you must uncover the truth behind it. Ever since its launch, the need to contact Tales of Wind: Radiant Rebirth Customer Support has constantly been on the rise.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the devs. Some of you guys are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems.
We want all of you folks to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you are just beginning with Tales of Wind: Radiant Rebirth, don’t hesitate to check out our Beginner’s Guide to gain a kickstart in your journey!
How to Contact Tales of Wind: Radiant Rebirth Customer Support
The support team has already answered many frequently asked questions on NEOCRAFT’s official website. But if anyone can’t satisfy themselves, Tales of Wind: Radiant Rebirth customer service is available to contact anytime to answer your queries.
There are two ways to contact the customer support team of the Tales of Wind: Radiant Rebirth. Players can contact the developers at NEOCRAFT Limited via their social media handles via the in-game customer support option or reach out to them directly via their social media handles.
How to contact via the in-game Customer Support option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the widget icon located on the right-hand side of your game screen.
- This would make the Widgets tab expand, and the cogwheel/Settings icon would show up. Tap on that.
- While under the in-game Settings menu, navigate to the Customer Service option.
- Now that you are on the Customer Service menu, you must first navigate to the FAQ section. You will discover that the developers have pre-addressed some Frequently Asked Queries. To read the answer/fix for any of those queries, tap on the down arrow beside each.
- You can additionally filter the search results by inputting keywords from your issue in the search bar. You will likely come across your exact issue out there.
Raising a ticket
If your issue persists or is something that has not been addressed under the FAQ section, you must raise a Support ticket. Adhere to the steps below to do so:
- While still under the Customer Service page, navigate to the New Ticket section.
- The first thing that you have to do is choose the ticket type from these options: Account-related, Payment-related, Inappropriate behaviors, Bug Feedback, Suggestion, and Others. Choose the category that best describes your issue.
- If that category warrants a sub-category, then you need to select that as well.
- Based on the category that you choose, you will be asked to provide a set of required inputs. In general, the inputs required if you want to report a bug are:
- When did the issue happen?
- A detailed description of your problem.
- Link to the video if you have a video recording of your issue.
- Relevant file attachments in the form of screenshots for quick assistance.
- Once you have provided all the inputs asked for, tap on the Submit button. The support team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
- Under the Customer Service section of Tales of Wind: Radiant Rebirth, there is a Ticket List option where you can also view the current status of the tickets you’ve raised.
How to contact the Developer Team directly
You may email the Developer team directly here. Another approach could be to reach out to the developers via their Social Media handles. You can reach out to the team on the official Facebook Page of Neocraft as well. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still facing any issues in contacting the Tales of Wind: Radiant Rebirth customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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