Whiteout Survival: How to contact customer support service

Resolve your issues within a jiffy!

Whiteout Survival is an outstanding 4x survival game that lets people set their city between high mountain ranges and live happily with so many survivors. From the house of Century Games, the game lets the players work and earn some great and essential resources by letting the survivors work in the Mills and thus earn all the resources. Players will encounter several weather hazards in addition to beast and bandit attacks on the civilization. They must expand a couple of crumbling homes to a vast city for survivors. Since the game’s inception, the need to contact Whiteout Survival customer support to report in-game bugs has gone up.

Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs.

How to Contact Whiteout Survival Customer Support 

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Whiteout Survival customer service is available to contact anytime to answer the queries from the players. 

There are three ways to contact the customer support team of Whiteout Survival. Players can either contact from in-game menu options, contact via the official help website of Whiteout Survival, or reach out to the Developers via social media handles.

How to Contact via in-game Customer Service Option 

Launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:

  • Tap on the humanoid icon located at the top-left corner of the title screen.
  • This would take you to a private chat room where the chatbot would greet you and ask if it can be of some help.
Whiteout Survival in-game Chat Support
Image via Century Games
  • Type out your issue in brief and send that Post this, the chatbot will give assurance about connecting you with an agent as soon as he/she is available. You must describe your issue in detail and attach relevant screenshots of your issue/inquiry for better assistance. To do the same, tap on the clip icon located at the immediate right of the text area.

How to contact via Whiteout Survival Official Website

Players can directly go to the official support website of Whiteout Survival and access the customer service option from there. It could be another alternative where players face login problems and cannot access the in-game support option.

  • Players must visit the official help website of Whiteout Survival here.
Whiteout Survival Official Help Website FAQ section
Image via Century Games
  • Once on this page, you will discover that the developers have pre-addressed some popular articles and issues on in-app purchases, billing, Heroes, Arenas, and other Frequently Asked Questions. To check if your issue has been already addressed out there, navigate to the category that best describes your issue. At the bottom of each section, tap on the More option to view all the addressed queries under that category. You can additionally filter out the results by inputting keywords from your issue in the Search bar.
  • To read the answers to any of the inquiries, simply tap on that. You will likely come across your exact issue out there.

Reporting a bug

If your issue remains unresolved/unaddressed at this stage, you must look forward to raising a Support ticket. Adhere to the steps below to do so:

  • While still on the Official Help page, scroll down to the bottom of the page and tap on the Contact Us button.
  • This would take you to the Contact Us page where the following inputs need to be provided:
    • Your preferred language for support ( Choose the relevant one from the drop-down)
    • Your Name
    • Email Address
    • Game ID
    • A detailed description of your issue
    • Relevant file attachments in the form of screenshots for better assistance.
Whiteout Survival Contacting the Support team
Image via Century Games
  • Once you have provided all the required information, type in the Security text and tap on the Submit button to successfully raise an inquiry.

The Developer team will usually get back to you within 48-72 hours. You can do additional follow-ups in the same mail chain if need be.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers directly. You may contact them via their Social Media handles. Reach out to the team at the Official Facebook ID of Whiteout Survival. Players can additionally join their Discord server where tons of passionate fans would be there to solve individual queries.

Still, facing any issues in contacting the Whiteout Survival customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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