Yu-Gi-Oh! Master Duel: How to contact customer support service

Reach the developers of Yu-Gi-Oh! Master Duel in no time!

After gaining a lot of positive reviews for its PC and console version, Konami has launched Yu-Gi-Oh! Master Duel for mobile users a week later, on the 27th of January last month. It is a new fast-paced card-duel game that comes with various dueling events and tournaments. Though the gameplay is pretty decent, there are a bunch of bugs here and there that players are encountering. The need to contact the customer support team at Konami for Yu-Gi-Oh Master Duel has shot up significantly since the game’s inception.

We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here is our step-by-step guide for contacting the customer support team of Yu-Gi-Oh Master Duel.

How to contact the Yu-Gi-Oh! Master Duel customer support

The support team has already answered a lot of frequently asked questions on the game’s official website. Therefore, if anyone could not satisfy himself, the Yu-Gi-Oh! Master Duel customer service is available to contact anytime to answer the queries from the players.

There are 3 ways to contact the customer support team of Yu-Gi-Oh! Master Duel. Players can either contact from in-game menu options, other than that, they can contact via the official website. If none of the options could suffice, they can reach out to the developers at Konami via social media handles.

How to contact via in-game Customer Service option

Players can launch the game on the device. Once the in-game title screen has loaded, they must adhere to the steps below:

  • First things first, one needs to take note of the Player ID. Players will find the username and player icon on the top left corner of the title screen. They must tap on that to view the player ID.
Yu-Gi-Oh Master Duel customer support
Image via Konami
  • Next, go back and tap on the three-line bar present at the top right corner of the title screen. A drop down menu would show up to the right of your screen.
  • Scrolling down, they should tap on the Contact Us option under the Customer Support slab.
Yu-Gi-Oh Master Duel customer support
Image via Konami
  • A new page would load on the screen, asking them to tap on the Contact Us button to report a bug or for other game-related queries. Once players would do so, they would be re-directed to the Inquiry web page of Yui-Gi-Oh! Master Duel.
  • Next up, one would be asked to pick the region, the language that they want the communication to be in English or Japanese. Finally, the platform on which players are playing the game.
Konami Yu Gi Oh customer support website
Image via Konami
  • Once players are done picking all these, they must scroll down to the Inquiry section of this page. One would be required to input the following details:
  • Player ID (the one that one have noted earlier).
  • In-game Player name (username).
  • E-mail Address.
  • The category of your inquiry (One needs to select the category that best fits it from the drop-down menu).

Once players are done feeding all these details, they must tap on the Send button to successfully register the inquiry. The Developer Team would get back to the email address provided by them, within 72 hours. Players can do a follow-up in the same mail chain with relevant screenshots for better assistance.

How to contact via Yui-Gi-Oh! Master Duel official website

Players can directly go to the official help website of Yui-Gi-Oh! Master Duel and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Players must visit the following link. It would re-direct you to the official website of Yui-Gi-Oh! Master Duel.
  • Scroll down to the bottom of the page and tap on the Contact Us option. This would take players to their Inquiry Page.
Image via Konami

The rest of the inputs are the same as we discussed in the previous section. You may read the answers to the Frequently Asked Questions from Konami’s official website. They have answered a lot of queries over there.

How to contact the Developer team directly

Still, facing any issues in contacting the Yu-Gi-Oh Master Duel customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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Tristan Rogers

absolutely love this game. im a yugioh vet and i enjoy playing with friends. however, there is no tag team duels and this makes me sad. could the devs please add a tag team option in friend duels?


It would be great if u guys add profile slots to this game when beginners like me gonna start this game it’s unavoidable to make a lots of mistakes soo pls fix this problem


Just wanna say we need mic chat during duels I wanna talk to my Opponent


Hey. We Need a Animation for Red supernova Dragon 🤗

Zergy Moto

why can i not play the game. no players found for over an hour?

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