Com2uS, under the leadership of CEO Jaekwan Nam, has launched a new cooking simulation game, BTS Cooking On. Featuring the popular South Korean boy band BTS, the game is a perfect one to spend some quality time on. You must travel the globe with TinyTAN, establishing restaurants that serve local cuisine. The gameplay starts with simple touches but evolves into more complex customer requests, requiring you to hone your dexterity and focus. Since it has been out, the game has topped the download charts. The need to contact Customer Support has been rising in BTS Cooking On.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Hereās our step-by-step guide to contacting the customer support team of BTS Cooking On. Additionally, if you are just starting with BTS Cooking On, check our beginner’s guide for some basic tips and go through our redeem codes article to grab some freebies along the way!
How to Contact BTS Cooking On customer support
The support team has already answered many frequently asked questions on the gameās official website. But if anyone canāt satisfy himself, the BTS Cooking On customer service is available to contact anytime to answer any queries from you guys.
There are two ways to contact the customer support team of BTS Cooking On. You can contact them from in-game menu options, or reach out to the Developers at Com2Us directly via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your mobile device. Once the in-game home screen has loaded, adhere to the steps below:
- Tap on the three-line bar located at the upper right corner of the game screen.
- From the drop-down list of menus that show up next, navigate to the Settings menu (cogwheel icon).
- A pop-up window would appear on your screen next consisting of two tabs, namely, Settings and Account. While under the Account tab, tap on the 1:1 Inquiry button.
- This would take you to the Contact Us page where the developers have pre-addressed some Frequently Asked Queries about Games, Purchase, Accounts, Events, ETC. To see if your issue has been addressed out there, navigate to the tab that best describes the category of your problem/inquiry.
- All the inquiries addressed under that category will show up on your screen next. Scroll down till you come across your exact inquiry and tap on it to read the answer/fix for it. You may additionally filter the results by clicking on the search icon located at the upper right corner of the screen and inputting keywords from your issue. You will likely come across your exact issue out there.
Raising a Support ticket
If your issue persists or is something that has not been addressed under the FAQ section, you may raise a Support ticket. Adhere to the steps below to do so:
- While still on the FAQ page, scroll down to the bottom of the page and tap on the Contact Us button.
- This would take you to the ticket-raising page where the following inputs would be asked for:
- The category of your issue
- The title of your inquiry
- A detailed description of your issue.
- Your email address.
- Relevant file attachments in the form of screenshots for quicker assistance (file size can be up to 10 MB)
- Once you have provided all the inputs asked for the Send button that was previously greyed out would be activated. Tap on the Send button to successfully submit your inquiry.
The Developer team will get back to you in the email address provided, within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers directly with the help of their respective social media handles. You guys can either reach out to the team via the Official Twitter handle of Com2uS or at BTSCookingOn which is the official Twitter handle of BTS Cooking On. Additionally, you may also visit the official Discord server where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the BTS Cooking On customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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