Candy Crush Solitaire is a casual card game developed by the developers of King, the creators of the famous Candy Crush Saga. Adapting the TriPeaks variant of solitaire makes you enjoy a fast-paced and more intuitive experience. The game also introduces familiar Candy Crush boosters, such as Color Bomb and Lollipop Hammer, reimagined in card form. Ever since its launch, the need to contact Candy Crush Solitaire has constantly been on the rise.
Though the game has successfully delivered all the key elements one expects from this genre, the devs still need to address many issues. Some of you guys are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems.
We want all of you to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you are just beginning with BUMP! Superbrawl, don’t hesitate to check our Beginner’s Guide and Redeem Code articles to kickstart your journey!
How to Contact Candy Crush Solitaire Customer Support
The support team has already answered many frequently asked questions on Haby’s official website. But if anyone can’t satisfy themselves, Candy Crush Solitaire customer service is available to contact anytime to answer your queries.
There are three ways to contact the customer support team of Candy Crush Solitaire. Players can contact via the in-game Customer Support option, they can contact via the official help website or, reach out to the developers at King directly, via their social media handles.
How to Contact via the in-game Customer Support option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the three-line bar located at the bottom left corner of the game’s home screen.
- A list of navigable menu options would expand right at the top of that button. Navigate to Settings from there.
- This will take you to the in-game Settings menu. From there, you must tap on the message/chat icon.
- At this stage, you will be on the official community webpage of Candy Crush Solitaire, where you can take part in community discussions or access the Support section. Simply tap on the Support option and then on the Help Center option post-refresh.
- This would take you to the FAQ page, which is categorized into two sections -> The Topics section which covers all the ongoing and upcoming In-game events and some tutorial articles to educate users on the basics of the game, and the General section, which further sub-categorized into various issues that the users face, including Purchases, Progress, Technical and Connection Issues, etc. To see if your issue has been addressed, navigate to the category that best describes your issue. Tap on the plus icon adjacent to each category to expand that.
- You can even select the platform on which you are playing (Android/Windows/iOS) to fine-tune the answers.
- From the list of questions addressed under a particular category, once you come across your issue, tap on that to view the solution/fix for it. You will likely come across your exact issue out there.
Raising a Support ticket
If your issue persists or is something that has not been addressed under the FAQ section, you need to raise a Support ticket. Adhere to the steps below to do so:
- While still on the official Support webpage of Candy Crush Solitaire, scroll to the bottom and tap on Contact Us.
- This would take you to the ticket-raising page where the following inputs need to be provided:
- Language (The language in which you want the communication to be in)
- Your email address
- Full name
- Choose a game (Select Candy Crush Solitaire from the dropdown)
- Choose a topic (The category of your issue must be selected from the dropdown options).
- A detailed description of your issue.
- Once you have provided all the inputs asked for, check the mandatory security checkbox and hit the submit button.
The Support team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if needed.
How to Contact via the Official Website of Candy Crush Solitaire
You can directly go to the official support website of Candy Crush Solitaire and access the customer service option from there. It could be another alternative in the case where you are facing login problems and cannot access the in-game support option.
- Visit the official support and community webpage of Candy Crush Solitaire here.
- Once on the support page, you can take part in the community discussions, check out the FAQ section, and even raise a support ticket from here. The steps for doing the same have already been discussed in the previous section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers via their Social Media handles. King_Games is the official Twitter handle of King for catering to the queries for their games. You can reach out to the support team on their official Facebook Page as well. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are present to help users resolve their queries.
Read other related articles:
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Still facing any issues in contacting the Goddess of Candy Crush Solitaire customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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