Dungeon of Gods is an RPG, developed by Super Planet which can be played with only one hand, such as sliding the screen, then releasing it to attack the enemy. This game invites you to adventure in a dungeon, and each dungeon or chapter has its obstacles because this dungeon has 10 levels that you must pass. You can manage your character using only one finger to perform powerful actions such as attack and evasion. Since it has been out, the game has topped the download charts. The need to contact Customer Support has been rising in Dungeon of Gods.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Dungeon of Gods. Also if you are just starting, check our beginner’s guide for all the basic tips, and make sure to check our redeem codes article, to grab freebies along the way!
How to Contact Dungeon of Gods customer support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Dungeon of Gods customer service is available to contact anytime to answer any queries from you guys.
There are three ways to contact the customer support team of Dungeon of Gods. You can contact them from in-game menu options, check out the official FAQ page of Dungeon of Gods, or reach out to the Developers at Super Planet directly via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your mobile device. Once the in-game home screen has loaded, adhere to the steps below:
- Tap on the gear/cogwheel icon located at the upper left corner of the home screen.
- A pop-up window with various navigable options will appear on your screen. Before reaching out to the Support team make sure that you are checking out the FAQ section first. Tap on the FAQ button to check out those.
- This would take you to the official Help Website of Dungeon of Gods. Tap on the FAQ button or input keywords from your issue in the search bar to look for your issue under the FAQ section.
- Once you tap on the FAQ button, you will see that some of the Frequently Asked Queries about the game and issues have been pre-addressed out there. To read the answer to your query, simply tap on the relevant question when you come across it.
Submitting a Request
If your issue persists and is not already addressed under the FAQ section, you must submit a Request to the Support team. Adhere to the steps below to do so:
- While still on the FAQ page, tap on the three-line bar located at the upper right corner of the page.
- From the list of options that appear in the drop-down, navigate to the Submit a Request option.
- This will redirect you to the ticket-raising page where the following inputs need to be provided:
- Your email address
- The subject of your inquiry
- A Detailed description of your issue.
- Relevant file attachments in the form of screenshots for quick assistance.
- Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a ticket. Keep a tab on the status of your raised tickets by heading to the My Inquiries section from the upper right corner of the FAQ page.
Reaching out to the Support team
If at this stage, your issue is still not resolved, you need to get in touch with the Support agents via email.
- Head back to the Settings menu from the game’s home screen.
- This time around, tap on the Inquiries button.
- As a next step, you will be asked to select the category of your inquiry before proceeding. It may be related to Accounts, Payments, In-game errors, Suggestions, reporting a user, and, other miscellaneous things. Select the one that best describes your requirements.
- Up next, you will be headed to the Email Composition Page, wherein, the To and subject field will be already populated with the recipient’s email address and inquiry category.
- Some other required information will be populated as footnotes. Add your nickname and Unique ID out there if it is not already populated.
- You need to describe your issue/inquiry in detail under the body section of the email. Make sure to attach relevant screenshots/video recordings of your issue for a quicker and better support experience.
The developer team will get back to your email address within 48 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact via the official website of Dungeon of Gods
You can directly go to the official help website of Dungeon of Gods and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.
- You must visit the official website of Dungeon of Gods here.
- Once redirected to the FAQ page of Dungeon of Gods, you can check out the issues pre-addressed and even submit an inquiry from here. The steps for doing so are the same as we discussed in the previous section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team @PlaySuperPlanet is the official Twitter handle of SuperPlanet for catering to queries from the users. You can additionally reach out to the team at the official Facebook ID of SuperPlanet. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the Dungeon of Gods customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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