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Echoes of Mana: How to contact customer support service

Resolve your issues within a jiffy!

Echoes of Mana is the latest title to join the line-up of popular Mana series games. Developed by Square Enix, it is an action RPG game that features all the characters from past titles. The game takes users on a journey across worlds in search of the legendary Mana sword that holds the key to saving all life. Users can customize their own team mixing the legacy characters and the new ones and eventually lead their side to victory. Since its release, users from all parts of the globe have been a part of this exciting journey that unfolds across chapters. The need to contact the Customer Support team has constantly been rising in Echoes of Mana. 

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the player/customer support team of Echoes of Mana.

How to Contact Echoes of Mana customer support 

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Echoes of Mana customer service is available to contact anytime to answer the queries from the players. 

There are three ways to contact the customer support team of Echoes of Mana. Players can either contact you from in-game menu options. They can contact via the official website or reach out to the Developers at Square Enix directly via social media handles.

How to Contact via in-game Customer Service Option 

It is advisable that players go through the FAQ section first before contacting the Support team. To do so, players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the 3-line bar present on the top right corner of the home screen. This would take you to the in-game menu options
Echoes of Mana customer support
Image via Square Enix
  • Scroll down and tap on the Help Option. This would take you to the Help Menu.
2
Image via Square Enix
  • You will find that the Developers have already answered many Frequently Asked Queries there. To read the answers, tap on the relevant category your issue falls under and read the answers by tapping on the Questions. You may even filter out the results by entering keywords from your issue in the search bar. It is likely that you would find your exact issue here.

Raising a Ticket

  • If your issue persists or is something different, you need to report the same. To do so, navigate back to the Menu options and scroll further down till you find the Contact Us option. Tap on that once you find it.
  • This would redirect you to the Official Support Webpage of Echoes of Mana. Scroll down to the bottom of the page till you reach the Contact Form section. Choose the category of your issue from there. It may be an in-game bug, an in-app purchase issue, or some other issue. Choose the one that best fits your category.
Echoes of Mana customer support
Image via Square Enix
  • Once you select one, you are re-directed to the Contact Forms page. For reporting an in-game error/bug, you are required to give the following inputs.
  • Game Title.
  • Your User ID.
  • Your User Name.
  • Email Address.
  • Date of occurrence of the issue.
  • Frequency of Occurrence.
  • Details Leading to Occurrence.
  • Actions were taken to fix the same (like restarting the app, clearing cache, etc. Choose No actions attempted if you haven’t tried any of these).
  • Your Device Model.
  • A Detailed Description of the exact issue.
  • Relevant screenshots of your issue for better assistance.
  • Once you have provided all the inputs, click on the Confirm button to successfully raise the ticket. The developer team will get in touch with you in the email ID provided by you, within 72 hours. Players must ensure that their email preferences are set to accept the domains “@help.wfs.games” and “@wfs.games“. You can do multiple follow-ups in the same mail chain if required.

How to contact via Echoes of Mana Official support website

Players can directly go to the official help website of Echoes of Mana and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

Echoes of Mana customer support
Image via Square Enix
  • Scroll down to the bottom of the page and tap on the Support option. This would redirect you to the Official Support Page. You can read the answers to the FAQs by tapping on the FAQ button on this page.
  • To raise a ticket, scroll down till you find the Contact Form section. The rest of the steps are the same as we discussed in the previous section.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers directly. You may mail the Developer team directly via their Social Media handles. @EchoesOfManaEN is the support Twitter handle of Echoes of Mana for catering to the queries from users. You can even reach out to the team at @EchoesOfManaEN, which is the official Facebook ID of Echoes of Mana. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Support Team of Echoes of Mana? Head straight to our comments section and get your queries resolved. Happy Gaming!

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