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Fate/Grand Order (English): How to contact the customer support service

Resolve your issues within a jiffy!

Fate/Grand Order is an outstanding and brand-new turn-based role-playing title that has been launched in select regions. From the house of  Aniplex Inc., it asks players to create their team of six Heroes and then follow an interesting storyline. They must maintain proper power, attack, defense, and a lenient strategy against the enemies, to easily get past the stages. Ever since it was released globally, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Fate/Grand Order (English).

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Fate/Grand Order (English).

How to Contact Fate/Grand Order (English) Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Fate/Grand Order customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of  Fate/Grand Order (English). Players can contact via the in-game Help option, or they can reach out to the Developers at Aniplex Inc., directly, via their social media handles.

How to Contact via in-game Customer Service Option 

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the Menu button located at the bottom right corner of the game screen.
  • A list of menu options to navigate to would show up at the bottom of your screen. Players must tap on the My Room option.
  • Once the My Room window loads, scroll down through the list of navigable options and tap on Help.
  • From the new list of options, navigate to Contact Us.
Fate Grand Order English FAQ section
Image via Aniplex Inc.
  • The Contact Us window will pop up on your screen next. If you scroll down on that window, you will come across the Frequently Asked Questions section. You will discover that some of the Frequently Asked Queries have already been addressed out there. Check out this section first and see if your issue/query has been pre-addressed.

Contacting the Support team

If your issue persists or is something that has not been addressed under the Frequently Asked Questions section, you must get in touch with the Support team. Adhere to the steps below to do so:

  • Scroll down to the bottom of the page and tap on the Contact Us button.
  • This would redirect you to the Email Composition page of your primary email account. In the To section, the email subject, and some other required information would already be populated with the relevant data.
Fate Grand Order English Email Support
Image via Aniplex Inc.
  • Players must provide the details of their Mobile Network Operator, and share details of their issue/query.
  • Once you have provided all the relevant information, tap on the Send button to successfully send your email. The Developer Team will get back to you at the email address provided within 72 hours. You may do additional follow-ups in the same mail chain if required.

How to Contact the Developer Team Directly

You may mail the Developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. @FateGO_USA is the official Twitter handle of Fate/Grand Order (English) for addressing inquiries from users. You may additionally reach out to the team at the official Facebook ID of Fate/Grand Order (English). Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Fate/Grand Order customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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