Infinite Borders: How to contact customer support service

Address your concerns to the team!

Infinite Borders was developed by NetEase and became a widely loved historical strategy game in East Asia. Taking place during China’s Three Kingdoms period, the game allows players to create their own epic stories. This Infinite Borders Customer Support Guide offers information on how to get in touch with the team and developers for any game-related issues. Additionally, you can discover redeem codes, a reroll guide, and a beginner’s guide to gain a better understanding of Infinite Borders.

As you navigate the intriguing historical realm of Infinite Borders, you may face issues and need help from the developers. Whether it’s addressing in-game bugs, resolving account issues, or seeking clarification on in-app purchases, our guide is here for you. We aim to ensure your gaming experience is enjoyable and hassle-free.

How to Contact Infinite Borders customer support

If you have additional questions not addressed by Infinite Borders’ social handles, reaching out to the customer service team is easy. You can either utilize the in-game Customer Center or contact the Infinite Borders team directly via their official social media accounts or website. They are ready to assist with any concerns or questions you might have.

How to Contact via in-game Customer service option

To contact the customer support team Infinite Borders, simply follow these steps:

  • Launch the game on your device.
  • Tap on the Phone icon.
  • In this area, tap on the Support icon.
  • Enter Submit a Request in the upper right corner.
  • Enter your email address.
  • Enter your concerns and issues.
  • Enter your Username in the game.
  • Enter the Problem Type.
  • Finally, tap the submit button to send your inquiry.
Infinite Borders customer support
Image via NetEase
  • Choose the relevant category for your concern (Purchase Inquiry, Account Inquiry, Game Inquiry).
  • Description of your inquiry.
  • Input your email address.
  • For Purchase Inquiries, include details about the purchased item and your Account ID.
  • Fill out the form and press the Submit button to send your inquiry.
Infinite Borders account ID
Image via NetEase

Once you’ve submitted your question, expect a response from the Customer Center Team within 48 hours using the email address you provided. If you have further matters to discuss, feel free to explore other available services.

How to Contact the Developer team directly

If you favor an alternative method, reach out to the developers directly via their official social media accounts. For Facebook support, visit Infinite Borders Facebook page to ask questions and seek assistance. Additionally, there’s an official Discord channel where you can connect with fellow players and admins for prompt help. To contact them through their official website, go to the Infinite Borders Official Website. They have established multiple channels to ensure you receive the support you require.

What are your thoughts on the Infinite Borders Customer Support Guide? Let us know in the comments below!

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