Magical Girl: Idle Pixel Hero as the name would suggest, is a brand-new idle adventure title. From the house of SuperPlanet, it asks players to assume the role of the magical girl and take on the monsters in the universe. The game has many features and enemies for the players to take on in the game as they travel and explore hidden truths while riding the broomstick. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Magical Girl: Idle Pixel Hero.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Magical Girl: Idle Pixel Hero.
How to Contact Magical Girl: Idle Pixel Hero Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Magical Girl: Idle Pixel Hero customer service is available to contact anytime to answer the queries from the players.
There are two ways to contact the customer support team of Magical Girl: Idle Pixel Hero. Players can either contact via the in-game Customer Center or can reach out to the Developers at SuperPlanet directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the cogwheel icon located at the top-right corner of the game screen.
- This would take you to the in-game Settings menu which consists of multiple options to navigate to. Players must navigate to the Inquiry option.
- Up next, you will be redirected to a page where you will be asked to choose the Category of your Inquiry. It may be an Account-related inquiry, an inquiry related to Payment, an Error Report, Reporting a User, or Other Issues and Feedback. Choose the one that best describes your issue by clicking on the arrow-head icon present to the right of it.
- You will be immediately redirected to the Email Composing page of your Primary Email ID. You will discover that the To section and Subject area of the email are already populated with the email address of the Support team and your Inquiry Category. You simply need to provide a detailed description of the issue that you are facing in the email’s Body section.
- Additionally, users can attach relevant screenshots of their issues with this email for better assistance. Other relevant information like your Device Name, OS Model, in-game Nickname, and the Platform on which you are playing the game would already be added as footnotes to the email.
- Once you have provided all the details in your email, tap on the Send button to successfully send your email. The Developer team will get back to you within 48 hours. Make sure that you are checking the junk folder as well, during this timeline. You may do additional follow-ups in the same mail chain if required.
How to Contact the Developer team directly
You may mail the Developer team directly here. Another approach could be to reach out to the Developers at SuperPlanet directly, via their Social Media handles. You can even reach out to the team at the Official Facebook ID of SuperPlanet Games. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of Magical Girl: Idle Pixel Hero? Head straight to our comments section and get your queries resolved. Happy Gaming!
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