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Mobile Suit Gundam U.C. Engage: How to contact customer support service

Quick Solutions for Your Concerns!

Mobile Suit Gundam U.C. Engage is a captivating casual RPG brought by Bandai Namco Entertainment Inc., blending war and strategy in a thrilling mobile gaming experience where iconic Gundam characters unite. However, navigating through any gaming journey can sometimes lead to questions or issues that require assistance. In this article, I’ll guide you on contacting customer support service in Mobile Suit Gundam UC Engage to ensure you can easily resolve any issues you may encounter along your adventure.

If you’re new to the game, make sure to check out our beginners guide and reroll guide to get going smoothly. Don’t forget to check out the available redeem codes in the game for special in-game rewards. Also, check out our tier list, to find out the best Mobile Suits and Pilots.

How to Contact Mobile Suit Gundam U.C. Engage Customer Support

If you ever need help while playing Mobile Suit Gundam U.C. Engage, I’m here to assist you in connecting with the customer support team. The game’s Help section covers many common questions, but if you encounter specific challenges or need additional assistance, reaching out to the customer service team is a great option.

You can contact customer support directly through the in-game menu or via Mobile Suit Gundam U.C. Engage’s official social media channels. The support team is ready to assist with any concerns or questions you might have, including technical issues, account recovery, and billing inquiries.

How to Contact via in-game Customer Service Option 

If you need to contact Customer Service in Mobile Suit Gundam U.C. Engage through the in-game option, here’s how you can do it:

Mobile Suit Gundam U.C. Engage Csutomer Support
Image via Bandai Namco Entertainment Inc.
  • Launch the game on your device and wait for the in-game title screen to load.
  • Tap the Menu button located at the bottom right of the screen.
  • In the menu, look for the Support option. A new tab will pop up displaying your player ID.
  • Your player ID is required for support requests. Copy this ID.
  • After copying your player ID, click the Support button.
  • You will be redirected to the support page where you can search for your inquiries.
  • At the bottom of the support page, there is an FAQ section that might address your concerns.

If the FAQ does not resolve your issue, you can report it directly to the customer support team in Mobile Suit Gundam U.C. Engage. Here’s how:

Mobile Suit Gundam U.C. Engage Csutomer Support
Image via Bandai Namco Entertainment Inc.
  • On the support page, scroll down to the bottom and tap Support Form.
  • Read and agree to the response conditions to unlock the support form, then click the Support Form button.
  • Fill out the support form:
    • Select the category that best matches your inquiry.
    • Provide your email address, player ID, player name, the OS and version you use, device name, application version, date and time of occurrence, country/region, and time zone.
    • Attach up to three files if needed.
    • Describe your issue or question in detail.
  • After completing the form, select Confirm to review your information, then proceed to submit your inquiry.

How to Contact the Developer team directly

Another approach could be to reach out to the Developers directly via their Social Media handles. I’ve discovered that reaching out to them via their official social media accounts, such as Facebook and Twitter, can yield positive results.

Moreover, visiting their official website may offer email addresses or contact forms for their support team. Another valuable avenue is joining the game’s community, where direct interaction with the developers is possible. Just be sure to explain your issue clearly when seeking assistance.

Did we satisfy your query about connecting to the official customer support? Check our other support guides below:

That’s all from us for the Mobile Suit Gundam UC Engage How to contact customer support service! Did you find our Mobile Suit Gundam UC Engage customer support service guide helpful? Do let us know in the comments!

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