From the house of 2k, Inc., NBA 2K Mobile Basketball Game is the ultimate Basketball simulation experience a Basketeer can have. Set in a sixth man’s paradise, it asks users to collect top NBA stars like never before and build their ultimate lineup with tiers like Zircon, Cobalt, and Garnet. Players get to challenge friends in PVP mode, rise to the top in intense 5v5 matchups, refine their skills in 3v3 drills, and battle it out in 7-game championship tournaments. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in NBA 2K Mobile Basketball Game.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of the NBA 2K Mobile Basketball Game.
How to Contact NBA 2K Mobile Basketball Game Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the NBA 2K Mobile Basketball Game customer service is available to contact anytime to answer the queries from the players.
There are two ways to contact the customer support team of the NBA 2K Mobile Basketball Game. Players can either contact the in-game Customer Center or reach out to the Developers at 2k, Inc. directly, via their social media handles
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game title screen has loaded, they must adhere to the steps below:
- Tap on the cogwheel icon. located at the upper left corner of the title screen.
- This would take you to the in-game Options menu, where you will discover six navigable sections, namely, Account Info, Menu Sounds, In-Game Sounds, Detail Settings, Social, Notifications, In-Game Options, About, and Other. Players must scroll down till they come across the About section.
- Once the Support menu pops up, you will discover that the developers have categorically listed all the issues that a user must encounter, be it Card-related issues or issues relating to Purchases, Events, Accounts, or even an in-game bug. These issues will be categorically listed as Feedback options. Players must tap on the category that best describes their issue.
- Up next, a prompt action would ask you to select the email account that you want to report your issue with.
- You will be taken to the email-sending page after selecting that. The email subject and recipient address will auto-fill. Simply describe your problem or pen down your feedback in detail, in the email body. Users may also submit screenshots of their problem to the email, if necessary.
- Once you are done, click the Send button to submit a complaint or piece of feedback.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @nba2kmobile which is the official Instagram handle of the NBA 2K Mobile Basketball Game. You can additionally reach out to the team at the official Facebook page of the NBA 2K Mobile Basketball Game. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
Still, facing any issues in contacting the Support Team of NBA 2K Mobile Basketball Game? Head straight to our comments section and get your queries resolved. Happy Gaming!
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