NBA Infinite: How to contact customer support service

Reach out to the developers to address your issues directly!

NBA Infinite is the latest basketball title from Level Infinite and Lightspeed Studios and has been globally launched on both iOS and Android devices. The game entered early access in the US and Canada in February 2023, and the game underwent a second beta test in select regions in July 2023. Subsequently, it became available for pre-registration in early December 2023 before entering a soft launch phase in mid-December 2023. In this NBA Customer Support Guide, you’ll discover how to easily reach out to the customer support service and directly connect with the team.

Throughout its development, NBA Infinite has provided uninterrupted officially licensed basketball action. Additionally, you can also access our NBA Infinite beginners guides and free redeem codes, offering in-game perks and rewards upon redemption.

As you explore NBA Infinite, you might face problems and need help from the developers. Whether it’s addressing in-game bugs, resolving account issues, or clarifying in-app purchases, our guide is here to assist you. We aim to ensure your gaming experience is seamless and enjoyable.

How to Contact NBA Infinite customer support

For inquiries beyond what NBA Infinite’s social media addresses, contacting the customer service team is straightforward. You can utilize the in-game Customer Center or directly reach out to the NBA Infinite team via their official social media accounts or website. They’re ready to assist you with any concerns or questions you may encounter.

How to Contact via in-game Customer service option

To contact the NBA Infinite customer support team, simply follow these steps:

  • Open the game on your device.
  • In the lobby, tap on the headset icon.
  • Select “Contact Us” in this section.
  • You will be directed to the customer support area.
  • Provide your login method.
  • Choose the type of issue you’re experiencing.
  • Input the date of occurrence.
  • Specify your device model.
Image via Level Infinite
  • Enter your typical login location.
  • Indicate your server.
  • Mention if VPN is enabled.
  • Describe your network status.
  • Finally, tap the submit button to send your inquiry.

Once you’ve submitted your question, expect a response from the Customer Center Team within 48 hours via the account you’re using. If you have further concerns, feel free to explore additional available services.

How to Contact the Developer team directly

If you want to opt for an alternative, you have the option to reach out to the developers directly via their official social media accounts. Visit the NBA Infinite Twitter page for support and assistance, or access their official website, NBA Infinite Official Website. They’ve established multiple channels to ensure you receive the assistance you require.

What are your thoughts about the NBA Infinite Customer Support Guide? Do let us know in the comments!

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