Odin: Valhalla Rising is a multiplayer role-playing game developed by Kakao Games Corp. It draws heavily from Norse mythology, featuring realms like Midgard, Jotunheim, and Alfheim. Since its launch, the need to contact Odin: Valhalla Rising Customer Support has constantly increased.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems.
We want all of you to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you are just beginning with Odin: Valhalla Rising, don’t hesitate to check out our class tier list and redeem codes article to kickstart your journey!
How to Contact Odin: Valhalla Rising Support
The support team has already answered many frequently asked questions on the Odin: Valhalla Rising official website. But if anyone can’t satisfy themselves, Odin: Valhalla Rising customer service is available to contact anytime to answer your queries.
There are three ways to contact the customer support team of Odin: Valhalla Rising Support. Players can contact via the in-game customer support option, they can reach out via the official support website of the game, or reach out to the developers at Kakao Games directly via their social media handles.
How to Contact via the in-game Customer Service Option
You must launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:
- Tap on the three-line bar located at the upper right corner of the home screen.
- From the navigable options that appear as a drop-down, tap on Settings.
- While on the in-game Settings menu, you will come across five navigable tabs at the top, namely, Game, Combat, User Experience, Alert, and Account. Switch over to the Account tab.
- Under the Account tab, you will come across the Support option. Tap on that.
- Now that you are on the in-game Customer Support page of ODIN: Valhalla Rising, you will come across categorically divided sections from which you can navigate to the Web Shop, access Game Guides, and check out the Frequently Asked Queries. To see if your inquiry/issue is addressed out there, navigate to the FAQ section.
- Once on the FAQ page, you will discover that the developers have addressed queries about Payment, In-game related, and other General issues. Scroll up till you reach the category that best describes your issue. The queries are all lined up below each category.
- If you come across your issue/inquiry, tap on that to read the solution/fix for it. You will likely come across your exact issue out there.
Raising a Support ticket
If your issue persists at this stage and is still unanswered, you can fill in the Support form and submit that as another alternative. Adhere to the steps below to do so:
- While still on the answer page of your Inquiry, scroll to the bottom and tap on the button labeled “Click here to submit a ticket – 1:1 Inquiry“.
- On the inquiry submission page, you will first be asked to choose the Type/category of your inquiry. Choose the one that resembles your issue from the drop-down.
- Based on the Inquiry type that you select, you will be asked to provide certain information about your issue to help the team assist you better. While the inputs required might vary from category to category, in general, for reporting bugs, the following inputs need to be provided:
- Character Name
- ID Number (From Settings under the Account tab, at the top, you can find your ID number)
- Your email address (where you want to receive the response/solution from them)
- Device (Android/iOS)
- Server region (Asia/North America, as the game is only available for now in these two markets)
- Server name
- The subject of your inquiry.
- A detailed description of your issue (Include the date and time of issue occurrence as well)
- Relevant attachments in the form of screenshots for quicker assistance (Hit the Select Files button at the bottom to attach files from your device)
- Once you have provided all the inputs asked for, make sure that you are ticking off the checkbox beside the disclaimer that you agree to their terms.
- Finally, tap on the Submit button to successfully submit an Inquiry. The support team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if needed.
How to Contact via the official website of ODIN: Valhalla Rising
You can directly go to the official help website of ODIN: Valhalla Rising and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.
- You must visit the official help website of ODIN: Valhalla Rising here.
- On the official FAQ page, you can view the Frequently Asked Questions, mostly guides related to the game, in case you need any assistance with understanding it.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers at Kakao Games via their Social Media handles. You may mail the support team directly here. All of you guys can follow them and reach out at the official Facebook ID of ODIN: Valhalla Rising. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
Read other related articles:
- King of Avalon: How to contact the customer support service
- Airship Knights: Idle RPG: How to contact customer support service
- Real Cricket 24: How to contact the customer support service
- Amikin Survival: Anime RPG: How to contact customer support service
Still, facing any issues in contacting the ODIN: Valhalla Rising customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
For more Mobile Gaming news and updates, join our WhatsApp group, Telegram Group, or Discord server. Also, follow us on Google News, Instagram, and Twitter for quick updates.
