Rainbow Six Mobile: How to contact the customer support service

Rainbow Six Mobile is a competitive, multiplayer first-person shooter game for mobile devices. From the house of Ubisoft, the game is based on the renowned Rainbow Six franchise, offering the ultimate tactical shooting experience. You get to choose from a list of highly skilled Operators, each with special skills and equipment. And, the need to contact Customer Support has been constantly rising in Rainbow Six Mobile.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and issues relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Rainbow Six Mobile.

How to Contact Rainbow Six Mobile customer support 

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Rainbow Six Mobile customer service is available to contact anytime to answer the queries from your side.

There are three ways to contact the customer support team of Rainbow Six Mobile. You can either contact from the in-game menu options, via the official support website, or reach out to the Developers at Ubisoft directly, via social media handles.

How to Contact via in-game customer service option 

You must launch the game on your devices. Once the in-game home screen has loaded, they must adhere to the steps below:

• Tap on the cogwheel icon present on the top-right corner of the in-game home screen. This would take you to the in-game Settings menu.
• You will find all the menu tabs/options aligned one below the other, on the left of the menu screen. Navigate to the Account & Legal tab next.
• Now, tap on Customer Support but do note your Profile ID.
• You’ll be redirected to the official Ubisoft Mobile Support Page.

• Here, you’ll find that the devs have already addressed the Frequently Asked Queries. To view them, you just need to navigate to the category under which your issue/query falls, and read the answers by just tapping on the Questions.

Reporting a bug

If your issue still persists or is something different, you need to connect to Online Chat Support. Adhere to the steps below to do so:

• Tap on the message icon present in the top right corner of the Support Page.
• You will be immediately connected to a chatbot. It would ask for the following details stepwise, in the form of texts.
  • Your email address is the very first step.
  • You will be asked to select the category of your issue next from the choices listed by the bot. It may be Accounts-related, Gameplay-related, or some other category.
  • Once you revert back, it would ask you to select a sub-category next, from the options listed.
  • Finally, you can describe your issue/query in detail.

• Upon, describing your issue, tap on Send. You can then tap on Report a Bug from the settings section.
• Once redirected, scroll down and tap on Report an issue, provide the details, and you’re done.

How to Contact via Rainbow Six Mobile Official Website

You can directly go to the official help website of Rainbow Six Mobile and access the customer service option from there. It could be another alternative in the case where you’re facing login problems and can’t access the in-game support option.

• Visit the game’s official website here.
• Now, tap on the floating Chatbox located at the bottom right side.
• Now, describe your issue in one sentence to them.
• You’ll be required to provide all relevant information like your name, email address, and more.
• After that, select the platform you play on, like Android, iOS, and more.

• If it’s still not resolved, you can visit the Bug Reporter website for more help.
• Now, check if your issue has already been reported.
• If not, scroll down and tap on Report an issue.

How to Contact the Developer Team Directly

If your issues are still not solved, you can mail the dev team directly to the account. Another approach could be to reach out via their Social Media handles, like the official X(Twitter), FaceBook or join the Discord server, where tons of passionate fans are there to help users resolve their queries.

Read other related articles:

• Rainbow Six Mobile: Operators Tier List
• Rainbow Six Mobile Guide: Tips to deal with Roamers in the game
• Rainbow Six Mobile: How to anchor on Defence
• Rainbow Six Mobile: Attackers Roles and Tips to play them
• Rainbow Six Mobile: Defenders Roles and Tips to play them

Still, facing any issues in contacting the Rainbow Six Mobile customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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