Shades: Shadow Fight Roguelike is an action RPG developed by NEKKI. Continuing the legacy of the Shadow Fight franchise, Shades has new abilities and enhanced features. Players must encounter an array of enemies, absorb Shadow Energy, and gain access to powerful abilities. They get to combine different Shades to unlock synergies, which is a great plus for more distinct attack sequences. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Shades: Shadow Fight Roguelike.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Shades: Shadow Fight Roguelike.
How to Contact Shades: Shadow Fight Roguelike Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Shades: Shadow Fight Roguelike customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Shades: Shadow Fight Roguelike. Players can either contact via the in-game Customer Support options, they can contact via the official support website of Shades: Shadow Fight Roguelike, or reach out to the Developers at NEKKI, directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game title screen has loaded, they must adhere to the steps below:
- Tap on the cogwheel icon located at the top-right corner of the game screen.
- This would take you to the in-game Settings menu. From there, players must navigate to the humanoid (Support) icon located at the top-right corner.
- Up next, you will be redirected to a private chat room where you will be asked to describe your issue in detail. Tap on the blank text-area to provide the same You may also add relevant screenshots to back it up, by tapping on the Attachment icon adjacent to the text-area.
An agent from the support team will get back to you as and when he/she is free. You can do additional follow-ups in the same thread if need be. Make sure that you stay alert so as to not miss out on their replies. Usually, you will get to hear from an agent within an hour.
How to Contact via Shades: Shadow Fight Roguelike Official Website
Players can directly go to the official help website of Shades: Shadow Fight Roguelike and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Players must visit the official Help website of Shades: Shadow Fight Roguelike here.
- Once redirected to the Support page, players will discover that the developers have already listed out some of the popular articles and queries pertaining to Game Accounts, Technical Issues, Purchases, etc. To see if your issues have been addressed out there, simply look for the category that best describes your issue. To read the solution/fix to any of the queries, simply tap on that. You may come across your exact issue out here.
Reporting a Bug
If your issue still persists or is something that has not been addressed under the FAQ section, you will have to raise a Support ticket. Adhere to the steps below to do so:
- While you are still on the Support page, scroll down to the bottom of the page and tap on the Contact Us button.
- This would take you to the Ticket Raising Page. You will be asked to provide the below inputs:
- Your name
- Your email address
- A detailed description of your issue.
- Once you have provided all the information, tap on the Submit button to successfully raise a Support ticket.
How to Contact the Developer team directly
Another approach could be to reach out to the Developers at NEKKI, directly, via their Social Media handles. You can address your issue via the Official Facebook Id of Shades: Shadow Fight Roguelike. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of Shades: Shadow Fight Roguelike? Head straight to our comments section and get your queries resolved. Happy Gaming!
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