SILENT HILL: Ascension, is the latest addition to the popular Horror survival series from the Silent Hill franchise. Brought to you by a joint collaboration of Genvid, Behaviour Interactive, Bad Robot Games, dj2 Entertainment, and KONAMI Digital Entertainment, it asks players to encounter unique characters, unique stories, and of course the silent hill monsters, who are there out in the open waiting for their prey to consume. Players must survive the onslaught of monsters and help their fellow characters in the game escape unharmed by dictating their fates. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in SILENT HILL: Ascension.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of SILENT HILL: Ascension.
How to Contact SILENT HILL: Ascension Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the SILENT HILL: Ascension customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Silent Hill: Ascension. Players can either contact via the in-game Customer Center, they can reach out via the official support website of Silent Hill: Ascension, or reach out to the Developers at Genvid Entertainment LLC directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the cogwheel icon located at the top-right corner of the screen.
- This would take you to the in-game Settings menu which consists of two navigable tabs, namely, General and Account. Players must switch over to the Account tab.
- Under the Account tab, players will come across the Support section. Tap on the Contact button adjacent to the Support section.
- You will now be redirected to the official FAQ page of Silent Hill: Ascension where the developers have already addressed some of the Frequently Asked Queries pertaining to Account, Payment, Technical Issues, and Features. To see if your issue has been addressed out there, simply tap on the category that best describes your issue.
- Up next, that very section would expand and a list of queries that have been pre-addressed would show up on your screen. To read the answers/fix to those queries, simply tap on the desired query. It is likely that you will come across your exact issue over there.
Reporting a Bug
If your issue still persists or is something that has not been addressed under the FAQ section, you will have to raise a Support ticket. Adhere to the steps below to do so:
- While you are still on the FAQ page, scroll down to the bottom of the page and tap on the E-Mail Us button.
- This would take you to the Ticket Raising Page. You will be asked to provide the below inputs:
- The subject of your inquiry
- The platform on which you are playing
- Your email address
- Profile name
- A detailed description of your issue.
- Once you have provided all the inputs asked for, tap on the Send My Request button to successfully raise a Support ticket
How to Contact via SILENT HILL: Ascension Official Website
Players can directly go to the official help website of Silent Hill: Ascension and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Players must visit the official Help website of Silent Hill: Ascension here.
- Once you are redirected to the Silent Hill: Ascension Support page, you can access the Frequently Asked Queries that have been addressed on that page.
- If you want to raise an issue, scroll down to the bottom of the webpage and tap on the E-Mail Us button. Fill in the required inputs next.
How to Contact the Developer team directly
Another approach could be to reach out to the Developers at Genvid Entertainment LLC, directly, via their Social Media handles. You can reach out to the team at @SHAscension which is the Official Twitter Handle of SILENT HILL: Ascension for catering to the queries from users. You can additionally address your issue via the Official Facebook Page of SILENT HILL: Ascension. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of Silent Hill: Ascension? Head straight to our comments section and get your queries resolved. Happy Gaming!
For more Mobile Gaming news and updates, join our WhatsApp group, Telegram Group, or Discord server. Also, follow us on Google News, Instagram, and Twitter for quick updates.
