Stella Sora is an action–RPG with a compelling story, adorable Trekkers, and a roster full of possibilities. But even the best games face bugs, glitches, missing rewards, or account issues, and when they do, knowing how to reach proper customer support can save you time, stress, and frustration.
In this Stella Sora Customer Support guide, you’ll learn all the legit ways to contact Stella Sora’s support team, plus best practices to ensure your issue gets handled swiftly and correctly. Also, take a look at our Redeem Codes, Beginner’s Guide, and Reroll Guide for a great start in Stella Sora.
How to Contact Stella Sora Customer Support
How to Contact via the in-game Customer Support Option
Whenever possible, your first stop should be the in-game support system. This is usually the fastest route because the game can automatically include your User ID, server info, device model, and other necessary data for the support team to review your case.
Here’s a typical step-by-step for Stella Sora:
- Launch the game and wait until you’re on the main lobby or home screen.
- Tap the Settings icon.
- Inside Settings, look for an option labelled User Center.
- Then click on the Contact CS option, and click the Contact Us option at the bottom.
From there:
- Choose the category that best matches your problem.
- Or contact customer service directly by clicking the button on the top right.
- Describe your problem clearly, including key information like your User ID, Server name, Time of occurrence, Platform (iOS/Android/PC), and any screenshot or video evidence if available.
- Submit the ticket and keep an eye on your in-game mailbox or email for responses.
How to Contact via the Official Website of Stella Sora
If you can’t access the in-game support, the next step is to go through the official website or the publisher’s support page. Here’s how to proceed:
- Visit the official Stella Sora website.
- Look for the Contact Us option at the bottom of the website.
- You’ll be redirected to your mailbox. Fill in any relevant information and send.
How to Contact the Developer Team Directly
For complex issues such as account recovery, server-region lock problems, or long-pending transactions, you may need to go beyond the standard support options and contact the developer or publisher directly.
In the case of Stella Sora, the publisher Yostar Limited handles support and inquiries. You can reach them through their official contact email. In addition to email support, the game’s official social media channels, particularly Twitter/X, Facebook, and Discord accounts, are active hubs for announcements, maintenance updates, and urgent responses to community concerns.
While not meant for personal ticket tracking, these channels can help you stay updated or even get the attention of support staff during widespread issues. Use this channel wisely for escalated matters, and you’ll have the best chance of getting your concern resolved efficiently.
And that’s all from our Stella Sora Customer Support guide. Check our other guides below:
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- Shadowverse: Worlds Beyond: How to contact the customer support service
- Lost Sword: How to contact the customer support service
- AlternaVvelt Blue Exorcist AS: How to contact customer support service
Did you find this Stella Sora Customer Support guide useful? Let us know in the comments below!
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