Subway Surfers Blast: How to contact the customer support service

Resolve your issues within a jiffy!

Subway Surfers Blast is a fresh puzzle adventure title that comes from the developer house of Sybo Games. Set in the Subway Surfers universe, it asks players to assist their favorite Subway Surfers characters in constructing their world and discovering Subway City in new and innovative ways. Players need to unlock rewards and customize their dream hangouts by completing challenging puzzles, earning stars, and advancing through new levels. Ever since its launch, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Subway Surfers Blast.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-game assets or sections. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Subway Surfers Blast.

How to Contact Subway Surfers Blast Customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Subway Surfers Blast customer service is available to contact anytime to answer the queries from the players. 

There are three ways to contact the customer support team of Subway Surfers Blast. Players can contact via in-game support options, they can contact via the official help website of Subway Surfers Blast, or they can reach out to the Developers at Sybo Games directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the cogwheel icon located at the top-right corner of the home screen.
  • The in-game Settings menu with a host of options to navigate to, would pop up on your screen next. Tap on the Support button.
  • A warning notification would pop up on your screen to let you know that you will be moved away from the game to the Support webpage. Tap on the Leave button to confirm the action. This will redirect you to the official Support page of Subway Surfers Blast.
  • You will discover that the Developers have already answered some of the Frequently Asked Queries pertaining to Gameplay, Teams and Leaderboard, and Troubleshooting issues. Once you head to this section, navigate to the category that best describes your issue. A list of queries will appear under that category. Tap on the relevant query to read the solution/fix for it. You may additionally look to filter the results by inputting keywords from your query in the Search bar. It is likely that you will come across your exact issue over there.

Submitting a Ticket

If your issue still persists or is something that has not been addressed in the FAQ section, you need to get in touch with the Support team. Adhere to the steps below to do so:

  • While still on the FAQ page, navigate to the Troubleshooting category. From the queries listed under it, choose Contact Support.
  • Glance through the answer under the Contact Support section till you come across the submitting a request link. Tap on that once you find it or access the ticket-raising link directly here.
  • This would take you to the Request Raising Page where you will be asked to provide the below inputs:
    • Your email address
    • Your name
    • Country of residence
    • The subject of your query
    • Game version (Choose Subway Surfers from the drop-down list).
    • A Detailed Description of your issue.
    • The Platform on which you are playing(choose from the drop-down list)
    • Ticket Type (Pick the category of your issue from the drop-down list).
    • Relevant File Attachments in the form of screenshots for quick assistance.
Subway Surfers Blast Ticket Raising Page
Image via Sybo Games
  • Once all inputs have been provided, tap on the Submit button to successfully raise a ticket. The Developer team will get back to you in the email address provided, within 72 hours. You may do additional follow-ups in the same mail chain if required.

Emailing the team

Another alternative to contacting the Support team is via email. To do so, navigate to the steps below:

  • Head back to the in-game Settings menu, and navigate to the Contact Us option this time around.
  • Again a warning notification would pop up on your screen to let you know that you will be moved away from the game to the Support webpage. Tap on the Leave button to confirm the action.
  • You will be redirected to the email composing page next. The recipient address and email subject would be added by default. Some other useful information like your User ID, Sybo ID, Device Model, Match Level, etc., will also be there as footnotes. Without deleting that section, compose your mail above that. Make sure that you write about your issue in detail.
  • Tap on the Send button once you are done, to successfully compose the email. Just as it is for the Ticket Raising scenario, the Developer team will get back to you in the email address provided, within 72 hours.

How to Contact via the Subway Surfers Blast Official Website

Players can directly go to the official help website of Subway Surfers Blast and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the official help website of Subway Surfers Blast here.
Subway Surfers Blast Offical Support Page
Image via Sybo Games
  • Once redirected to the official support webpage, you can access the FAQ section from there and submit a support ticket if your issue remains unresolved. The steps for doing so are the same as we discussed in the previous section.

How to Contact the Developer team directly

Another approach could be to reach out to the Developers directly via their Social Media handles. @sybogames is the support Twitter handle of Sybo games for catering to queries from users. You can even reach out to the team at the Official Facebook ID of Sybo Games Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of Subway Surfers Blast? Head straight to our comments section and get your queries resolved. Happy Gaming!

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