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Uncharted Waters Origin: How to contact the customer support service

Resolve your issues within a jiffy!

Uncharted Waters Origin is a new seafaring sandbox role-playing game. From the house of  LINE Games Corporation, it lets users explore from island to island and country to country, by sailing across a vast ocean. They can gain fortune by trading, investing in developed cities, or enhancing their fleet to become the unstoppable pirate king. Ever since it was out for pre-registration globally, it topped the bucket list of MMORPG genre lovers worldwide. The need to contact Customer Support has been constantly rising in Uncharted Waters Origin.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Uncharted Waters Origin.

How to Contact Uncharted Waters Origin customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Uncharted Waters Origin customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Uncharted Waters Origin Players can contact them from in-game menu options, they can contact via the official support website of Uncharted Waters Origin, or reach out to the Developers at LINE Games Corporation directly via social media handles.

How to Contact via in-game Customer Service Option 

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the three-line bar located at the top right corner of the home screen.
  • A drop-down list of menu options would appear on your screen next. Choose the Settings option located right at the bottom of the list.
  • The in-game Settings menu contains 5 tabs, namely, Graphics, Sound, Notice, Settings, and Account. Players must switch over to the Account tab next.
  • Under the Account tab, tap on the Support button once you find it. This would redirect you to the Support Page of Uncharted Waters Origin.
Uncharted Waters Origin FAQ section
Image via LINE Games
  • You will discover that the developers have already addressed some Frequently Asked Queries pertaining to Game, Account, Payment, and Others. To read the answers, simply tap on the downward arrow aligned to the right of the category that best describes your issue. This would expand that section and the questions addressed under it would show up. Next, tap on the relevant question when you find it to see the answer/fix for the same. It is likely that you would find your exact issue over here.

Reporting a Bug

If your issue still persists or is something that has not been addressed under the FAQ section, you need to raise an Inquiry. Follow the steps below to do so:

  • Expand any of the five FAQ categories and tap on any of the questions addressed under that category.
  • Scroll down to the end of the answer. You will find a Contact button at the end of the answer. Tap on that to raise a 1:1 inquiry. You will be asked for the following inputs next:
    • The Title of your Query.
    • A detailed description of your query.
    • Device Name and OS version (in case of a bug/in-game issue).
    • Your email address.
    • Relevant file attachments(up to 3) in the form of screenshots for better assistance.
  • Once you are done with the inputs, tap on the Send button.

The Customer Support team will get in touch with you within 72 hours. You can keep a tab on your Tickets raised and addressed by navigating to the Inquiry History section under the Support Page. You can additionally do a follow-up in the same mail chain if required.

How to Contact via the official support website

Players can directly go to the official help website of LINE Games and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the official support website of LINE Games here.
  • Make sure to log in with your ID and password after being redirected to the support website for a better help experience since you need to log in for a 1:1 Inquiry.
Uncharted Waters Origin Offical Support Website
Image via LINE Games
  • Next up, you need to scroll down and choose Uncharted Waters Origin from the list of games coming from the same Developer house. This would take you to the FAQ section of Uncharted Waters Origin.

From there, you can access the FAQs and even open a ticket using 1:1 Inquiry. The procedures for doing so are the same as those we covered in the section before.

How to Contact the Developer Team Directly

You may mail the Developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @LINEGAMES_GL, the official Twitter handle of LINE Games. You can additionally reach out to the team at @UWO.Official which is the official Facebook Page of Uncharted Waters Origin. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Uncharted Waters Origin customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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