Zombie State: Rogue-like FPS: How to contact customer support service

Resolve your issues within a jiffy!

Zombie State: Rogue-like FPS, a zombie first-person shooter game, is soft-launched in selected regions on Android. The game, developed by MY.GAMES B.V. will center on surviving a zombie apocalypse by fighting and surviving unending battles against zombies. You can use the specific talents of various characters to tip the scales in your favor. With each battle, you gain strength and skill in combating the Zombies.

If you’re new to the game, check out our beginners guide for a smooth start. Look for the available redeem codes to grab some rewards. For the best weapons, check out our weapon tier list. To boost your gold reserves, we’ve got top tips to help you maximize your resources.

Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you guys are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. I want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs.

How to Contact Zombie State: Rogue-like FPS Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Zombie State: Rogue-like FPS customer service is available to contact anytime to answer the queries from the players.  

There are three ways to contact the customer support team of Zombie State: Rogue-like FPS. You can contact us from in-game menu options, or contact us via the official Support website of MY.GAMES or reach out to the Developers at MY.GAMES B.V. directly, via social media handles.

How to Contact via in-game Customer Service Option 

Launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:

  • Tap on the cogwheel icon located at the top right corner of the game screen. This would take you to the in-game Settings menu.
  • From the left-hand side of the menu screen, navigate to the Account tab.
  • Under the Account tab, you will come across the Customer Support section among a host of other sections. Tap on the Support button adjacent to the Customer Support section.
Zombie State Rogue-like FPS FAQ section
Image Via MY.GAMES B.V.
  • This would take you to the in-game Customer Service Page where the developers have already pre-addressed some of the Frequently Asked Queries about Payment Issues, Accounr Issues, Technical Issues, and various other miscellaneous topics that require addressing. To see if your issue has been addressed out there, scroll up to the category that best fits in your case, to see the queries addressed under that category.
  • Next up, to read the solution/fix for any one of the inquiries, simply tap on that. You will likely come across your exact issue out there.

Raising a Ticket

If your issue persists even after trying out the solution listed under a given inquiry, you must resort to raising a Support ticket. Adhere to the steps below to do so:

  • While still on the inquiry answer page, scroll up and tap on the Create Ticket button located at the bottom.
  • This would take you to the Ticket Raising page where the following inputs need to be provided:
    • The in-game name of your account
    • Date and time when you faced the problem
    • A detailed description of your issue
    • Relevant file attachments in the form of screenshots for quicker assistance.
Zombie State Rogue-like FPS Raising a Ticket
Image Via MY.GAMES B.V.
  • Apart from these, some other additional information might be needed, depending on the category. Once you have provided all the required input fields, tap on the Submit button. This would ensure a successful submission of the Support ticket.

You may keep a tab on your tickets raised and their status from the Notification window. To navigate there, tap on the message icon located at the upper-right corner of the Customer Service page.

How to contact via Zombie State: Rogue-like FPS Official Website

Players can directly go to the official support website of MY.GAMES Official Website and access the customer service option from there. It could be another alternative where players face login problems and cannot access the in-game support option.

  • Navigate to the official help website of MY.GAMES from here.
  • Once redirected, scroll down to the bottom of the web page and tap on Support from amongst a host of other navigable links.
  • Up next, you must choose Zombie State from the list of games. If it does not appear, filter out the results by inputting the name in the Search bar.
Zombie State Rogue-like FPS Official Help Website
Image Via MY.GAMES B.V.
  • This would take you to the Customer Support page of Zombie State where you can view the categorically addressed FAQs. The steps for doing the same have been discussed in the previous section.
  • If required, you can raise a Support ticket by navigating to Create Request upon opening an FAQ answer page. However, you will have to log in with your Google or Facebook credentials before raising the same.

How to contact the developer team directly

Another approach could be to contact the Developers directly, via their social media handles. You may reach out at the Official Facebook ID of Zombie State. Additionally do a follow-up on their Discord server where tons of passionate fans are there to help users resolve their queries.

Did we satisfy your query about connecting to the official customer support? Check our other support guides below:

Still, facing any issues in contacting the Zombie State: Rogue-like FPS support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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