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Brown Dust 2: How to contact the customer support service

Resolve your issues within a jiffy!

Brown Dust 2 is a new Strategy-based action RPG title. From the house of NEOWIZ, it asks players to assemble their unit and take on the various obstacles the game presents to them in this turn-based RPG ecology of Brown Dust 2. Along with a specially created Brown Dust universe, the game provides players with a variety of personalization possibilities to explore. The game has been in demand even before its official launch and the need to contact Customer Support has been constantly rising in Brown Dust 2.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Brown Dust 2.

How to Contact Brown Dust 2 customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Brown Dust 2 customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of Brown Dust 2. Players can either contact via the in-game Customer Center or can reach out to the Developers at NEOWIZ directly, via their social media handles.

How to Contact via in-game Customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • You will find a Home icon located right at the bottom of the in-game screen. Tap on that.
  • This would take you to the Home screen menu options. Amongst the menu options, you will come across the ETC option. Tap on that.
Brown Dust 2 Customer Support section
Image via NEOWIZ
  • Under the ETC menu, you will find five options, namely, Guide, Register Coupon, Service Center, Link Account, and Community. For clarity on the in-game sections and resources, one can visit the Guide section. For reporting an issue, navigate to Service Center.
  • Under the in-game Service Center, you need to select the category of your Inquiry. Select Purchase Inquiry if it relates to an in-app purchase. For Account-related inquiries, opt for Account Inquiry. Select Game Inquiries for any additional inquiries. You will be prompted for the following information after selecting the appropriate category:
    • A Detailed Description of your Inquiry.
    • Your email address.
Brown Dust 2 Inquiry Raising section
Image via NEOWIZ
  • You will also be questioned about the item you purchased and your Google Account ID if you have a Purchase inquiry. Once you have completed the form completely, click the Submit button to send your inquiry.

Within 48 hours, the Customer Center Team will contact you via the specified email address. If necessary, you can follow up in the same message chain.

How to Contact the Developer team directly

Another approach could be to reach out to the developers directly. You may get in touch with the team via their social media handles. @BROWNDUST2_EN is the support Twitter handle of Brown Dust 2 for catering to queries from users. You can reach out to the team at @BrownDust2 the Official Facebook ID of Brown Dust 2. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Are you still facing any issues in contacting the Customer Support Team of Brown Dust 2? Head straight to our comments section and get your queries resolved. Happy Gaming!

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