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Civilization: Reign of Power: How to contact the customer support service

Resolve your issues within a jiffy!

Civilization: Reign of Power is a brand-new MMOSLG title. From the house of Nexon Games, the primary goal of this game is to serve as a mobile version of the well-known Sid Meier’s Civilization series. Players need to take on the roles of historically significant figures as they attempt to create their civilization from the ground up. There are numerous ways to play this game because there are so many renowned leaders to choose from, a vast selection of monuments and decorations to create with, and an abundance of various techniques to employ. Since the game’s launch, users from every corner of the world have flocked in to play their way through the ages and choose their path to victory. The need to contact the Customer Support team of Civilization: Reign of Power has also shot up significantly since then. 

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-game assets or sections. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Civilization: Reign of Power.

How to Contact Civilization: Reign of Power customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Civilization: Reign of Power customer service is available to contact anytime to answer the queries from the players.  

There are three ways to contact the customer support team of Civilization: Reign of Power. Players can either contact from in-game menu options, they can contact via the official website, or else they can reach out to the Developers at Nexon Games via social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on your Leader icon, present at the top left corner of the in-game home screen. This would take you to the Leader Info Page.
  • Navigate to the in-game Settings menu by tapping on the cogwheel icon present at the bottom right corner of the Leader Info Page, next.
  • From amongst the Settings options, you will find the Contact Us option. Navigate to that next.
  • This would redirect you to the Contact Us page. Navigate to the FAQ section from this page, first.
Civilization Reign of Power FAQ section
Image via Nexon
  • You will find that the developers have already answered a lot of Frequently Asked Queries and given solutions to recently reported issues/bugs here. To read the answers to those, simply scroll down till you find your query. Tap on that to read the solution/fix. It is likely that you will come across your exact issue over there.

Reporting a Bug

If your issue still persists or is something different choose the Report that issue. To do so, adhere to the steps below:

  • Go back to the Contact Us page and head to the Report an Issue section.
  • Next up, you need to select the category of your issue from the options listed. Your problem might be related to in-app purchases or connection-related or even Gameplay related. Choose the one relevant to your issue. If your issue is something different, you need to choose the Other option.
  • You will be asked to furnish the following details next:
    • The Title of your Query.
    • A detailed description of your issue.
    • File attachments in the form of relevant screenshots for better assistance. (up to 30 MB in size).
    • Your email ID.
  • Once you have provided all the information asked for, tap on the OK button to successfully raise the issue.

Note: You will be getting push notifications once your reports are processed. It would be done within 72 hours.

How to Contact via Civilization: Reign of Power Official Website

Players can directly go to the official website of Civilization: Reign of Power and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the official website of Civilization: Reign of Power here.
  • Once you are redirected to the official website, tap on the three-line bar present at the top-left corner of the webpage.
  • From the drop-down menu that appears next, choose the Community option. This would take you to the official Community section of this game.
  • You can access all the latest news pertaining to this game, the FAQ, and Game guides on this page. For accessing the FAQ section, you can additionally visit here.
Civilization Reign of Power Official Forum
Image via Nexon
  • If you have further inquiries, navigate to the Leader’s Forum section from this page. Hit up your fellow Excellencies in the forum and get your issues fixed. Tap on the pencil icon present at the bottom-right corner of the Forum section to pen down your inquiry.

How to Contact the Developer team directly

Another approach could be to reach out to the Developers directly via their Social Media handles. @Nexon_Mobile is the support Twitter handle of Nexon mobile games for catering to queries from users. You can even reach out to the team at @nexonmobile, which is the Official Facebook ID of Nexon Mobile games. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of Civilization: Reign of Power? Head straight to our comments section and get your queries resolved. Happy Gaming!

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