Coin Master: How to contact the customer support service

Resolve your issues within a jiffy!

Coin Master game has emerged as the Dark Horse in the top-grossing games chart even in the era of Esports and multiplayer games. From the house of Moon Active, the game combines lightly animated base building, raiding, and base defense with typical slot machines that can be found in most casinos. Players must collect coins from slot machines and raids, and later use those coins to build a base. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Coin Master.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Coin Master.

How to Contact Coin Master support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t be happy about it the Coin Master customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Coin Master. Players can contact via in-game support options, they can contact via the official help website of Coin Master, or they can reach out to the Developers at Moon Active directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the three-line bar located at the top right corner of the screen.
  • From the menu screen that appears next, navigate to the Settings menu by tapping on the cogwheel icon located at the top-left corner.
  • The in-game Settings menu would pop up on your screen next. Navigate to the Support button from this menu.
  • This would redirect you to the official Support page of Coin Master. You will find that the Developers have already addressed some of the Frequently Asked Queries about Events, Purchases, Accounts, and other in-general issues about Gems, Spins, Raids, and Slot Machines that are available to exploit in this casino title. To view the commonly asked queries, you simply need to navigate to the category of your issue. To view the answers, you must scroll through the list of questions under that category and tap on the relevant query once you find it. Players may even input keywords from your query to filter out unwanted results. You will likely come across your exact issue out here.

Reporting an issue/bug

If you do not get the intended results and your issue is different, you have to raise a query against it. To do so, adhere to the steps below:

  • While still under the answer page of your query, scroll down to the bottom of the page and tap on Send Us a Message.
  • This will redirect you to the Contact Us page where you will be asked to provide the following inputs:
    • A Detailed Description of your query.
    • Date of Issue Occurrence.
    • Your First Name.
    • Your Email Address
    • Purchases (if any)
    • The Language you wish to continue in.
    • Relevant file attachments in the form of screenshots for quick assistance.
Coin Master Contact Us Page
Image via Moon Active
  • Once you have provided all the inputs, tap on the Submit button to successfully submit a ticket with the Support team. The Support team shall get back to you at the email address provided within 72 hours. Players can do additional follow-ups in the same mail chain if required.

How to Contact via the official website of Coin Master

Players can directly go to the official help website of Coin Master and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the official help website of Coin Master here.
Coin Master Support FAQ Page
Image via Moon Shine
  • Once you are redirected to the Support page, you can access the Frequently Asked Queries over there or submit a request to the team if your issue remains unresolved. The steps for doing so are the same as we discussed in the previous section.

How to Contact the Developer team directly

Another approach could be to reach out to the Developers at Moon Active directly via their Social Media handles. @CoinMasterGame is the support Twitter handle of Coin Master for catering to queries from users. You can even reach out to the team at the Official Facebook ID of Coin Master. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of Coin Master? Head straight to our comments section and get your queries resolved. Happy Gaming!

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Why is it when purchasing cards you continually give the same cards. It defeats the purpose of buying cards. It also seems the higher level you get the less fun the game is and it’s TRUE colors show that it’s sole purpose is to get you to purchase items to keep playing. I get it that it’s for profit but it gets ridiculous when you try god knows how many times to get people to buy spins,coins and diamonds.

Judy Ellerton

I play Coin Master on my samsung tablet. I haven’t been able to collect any of the team event rewards. I have 12 to collect now but every time I click to collect them the game crashes. I’ve deleted it and downloaded the game more then once. I’ve updated it. Nothing works. Getting tired of it WTH!!

Last edited 2 months ago by Judy Ellerton

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