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Craft of Survival – Immortal: How to contact customer support service

Resolve your issues within a jiffy!

From the house of 101XP Limited, Craft Of Survival – Immortal is exciting multiplayer action, role-playing game. It is a survival game that immerses the player in Aeron, the world of dark fantasy. Players can now gather resources and craft weapons and armor to fight against bandits and hordes of zombies. They can rebuild and upgrade your base and uncover the secret of your past. Since the beta test launch, it has gained a huge fanbase globally, as users have joined in this journey of writing their own saga and conquering the Shattered Coast frontier at the Dawn of New Era to become a legend. The need to contact the customer support team of Craft of Survival has also shot up since then.

Though the game has been successful in delivering all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans are facing hindrances in the form of in-game bugs, account-related issues, issues relating to in-app purchases, and other gameplay-related issues. We want all users to have a smooth and hassle-free gaming experience, without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the player/customer support team of Craft Of Survival.

How to contact Craft Of Survival customer support

The support team has already answered a lot of frequently asked questions on the official website of 37Games. In case, anyone couldn’t satisfy themselves, the Craft Of Survival customer service is available to contact anytime, to answer the queries from the players.

There are 3 ways to contact the customer support team of Craft Of Survival. Players can either contact from in-game menu options, they can contact via the official website of 101XP Limited, or else they can reach out to the developers directly, via their social media handles.

How to Contact via in-game Customer Service Option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Players will find a cogwheel icon on the top right corner of the home-screen. They must tap on that to access the in-game Settings menu.
Craft of Survival customer support
Image via 101XP Limited
  • Tap on the Account option from the Settings menu. Doing so would display the Player Profile details. Tap on the first option below the details, which reads EULA.
  • This would re-direct players to the mobile Site of Players should scroll down to the bottom of the page and tap on the Support option. This would take them to their Customer Care Center. Choose Craft of Survival from amongst the other games listed.
  • Customers will find that the Developers have already answered a lot of Frequently Asked Questions in the F.AQ. section of their Customer Support Center. You can quickly navigate to that section to read the answers to them.

Raising a Ticket

If that does not satisfy the player and his issue is something different, tap on Submit a Ticket Button that he will find just below the F.A.Q section. The following details will be asked:

  1. The Title of the Query.
  2. Platform.
  3. Select the Game from the drop down list.
  4. Category of the issue (It maybe gameplay-related or related to in-app purchases).
  5. The Game ID and User ID.
  6. Detailed Description of the issue.
  7. Relevant Screenshots from the issue for them to assist players better.
Craft of Survival customer support
Image via 101XP Limited

Note: Players cannot raise a ticket if they are logging in from a guest account. Players need to link the email to your profile to continue. To do that, return to the game and open your profile and click on Switch Account on the Server Selection screen. Next up, click the Link button and fill in the required details.

How to Contact via Craft Of Survival official website

Players can directly go to the official help website of 101XP Limited and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the game’s official website. This would take players to the Official help website of 101XP. Scroll down to the bottom of this page and choose Craft of Survival from the list of games that come under this Publisher House.
craft of survival customer care support
Image via 101XP Limited
  • This would take you to the Support Page of Craft of Survival. Players can access the F.A.Q section from here.
  • To submit a ticket, players first need to login with the 101XP account. Create a new account if they don’t have one. Once successfully logged in, the inputs required are same as we discussed in the previous section.

How to Contact the Developer team directly

Another approach could be to reach out to the Developers directly. Players may get in touch with the team via their Social Media handles. @games101xp is the support Twitter handle of 101XP for catering to inquiries from users. You can even reach out to the team at @craftofsurvival which is the Official Facebook ID of Craft Of Survival. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of Craft Of Survival? Head straight to our comments section and get your queries resolved. Happy Gaming!

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