High Seas Hero is a battleship simulation RPG from Century Games Pte. Ltd. You will get to discover hidden treasures, command a mighty crew, and fight fierce naval battles as you battle for the position of being the ultimate hero of the seas. Ever since its launch, the need to contact High Seas Hero has constantly been on the rise.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the devs. Some of you guys are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems.
We want all of you folks to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you are just beginning with High Seas Hero, don’t hesitate to check our Beginner’s Guide, Battleships Tier List, and Redeem Codes articles to gain a kickstart in your journey!
How to Contact High Seas Hero Customer Support
The support team has already answered many frequently asked questions on Haby’s official website. But if anyone can’t satisfy themselves, High Seas Hero customer service is available to contact anytime to answer your queries.
There are three ways to contact the customer support team of High Seas Hero. Players can contact via the in-game Customer Support option, they can contact via the official help website or, reach out to the developers at Century Games Pte. Ltd. Limited directly, via their social media handles.
How to Contact via the in-game Customer Support option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on your Player Profile, located at the upper left corner of the home screen.
- From the Profile menu, navigate to the Settings option.
- The in-game Settings menu would pop up on your screen next, with two navigable tabs namely, Account and General. While under the Account tab, tap on the Help & Support button.
- This would take you to the in-game Support section of Century Games where the developers have categorially pre-addressed some Frequently Asked Queries about your Account, In-Game Purchases, About the Game, Guidelines, and Popular articles. To see if your issue has been addressed out there, switch over to the category that best describes your issue.
- Next, scroll up to view all the queries addressed under that category. Once you come across the relevant query, tap on it to read the solution/fix for it. You will likely come across your exact issue out there.
Reporting a Bug
If your issue persists or is something that has not been addressed under the FAQ section, you may take assistance via Live Chat Support. Adhere to the steps below to do so:
- While still under the Help and Support section, tap on the message/chat icon located at the upper right corner of the menu.
- This would take you to a chatroom where the chatbot would greet you and ask if you need any assistance. You must mention that you are contacting them about a query/bug.
- Up next, you will be served a host of categories to choose from. Choose the category that best describes your issue.
- You would then be asked to choose from the list of sub-categories, which is dependent on the category that you choose in the first place.
- Finally, you will be asked to describe your issue in detail. Make sure that you type out everything in a descriptive manner. Based on your input, an agent from the Support team will join the chatroom whenever he is free, to assist you further. Make sure that you are actively checking out this section so as not to miss out on the replies from them as no response for a long time can result in the closing of the thread.
How to Contact via the official website of High Seas Hero
You can directly go to the official website of High Seas Hero and access the customer service option from there. It could be another alternative in the case where you are facing login problems and cannot access the in-game support option.
- Visit the official help website of High Seas Hero here.
- Once re-directed to the help website, you can read the answers to Frequently Asked Queries from under this section. The steps for the same have already been discussed in the previous section.
- If your issue persists, you can raise a Support ticket here. Below are the inputs that need to be provided:
- Your name
- Your email address
- A detailed description of your issue.
- Security text/captcha
- Once you have provided all the inputs asked for, tap on the Submit button to successfully raise the Support ticket. The support team will get back to you at the email address provided, within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact the Developer Team Directly
You may mail the Developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. You can reach out to the support team on the game’s official Facebook Page as well. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
Read other related articles:
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- Capybara Go!: How to contact customer support service
Still, facing any issues in contacting the Goddess of High Seas Hero customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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