Homeworld Mobile: How to contact the customer support service

Resolve your issues within a jiffy!

Homeworld Mobile is a new free-to-play, real-time strategy (RTS) title. Set in the Homeworld universe, the game follows the Hiigaran people as they rebuild their civilization after being exiled from their homeworld. Players can choose from one of many factions of the Space Fleet belonging to the Hiigaran Navy, and embark on strategic missions to explore the outer reaches of the universe, build ships, acquire resources, and engage in strategic battles. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Homeworld Mobile: Sci-Fi MMO. 

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Homeworld Mobile: Sci-Fi MMO.

How to Contact Homeworld Mobile Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Homeworld Mobile: Sci-Fi MMO customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Homeworld Mobile: Sci-Fi MMO. Players can contact via in-game support options, they can reach the team via the official website of Homeworld Mobile: Sci-Fi MMO, or they can reach out to the Developers at Gearbox Publishing directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on your Commander Profile icon located at the top-left corner of the screen.
  • Two new buttons to navigate to would show up beside the Commander Profile icon, the first of which would indicate the game level that you are currently in. Tap on that.
  • This would take you to your Commander Profile menu where you will find the in-game Settings options at the right of the menu screen.
Homeworld Mobile Sci-Fi MMO in-game Support option
Image via Gearbox Publishing
  • Under the Settings options, tap on Support. This would redirect you to the Request Submission Page of Gearbox Software where you will be asked to provide the following inputs:
    • Your email address
    • The subject of your query
    • A detailed description of your issue.
    • Game (Choose Homeworld Mobile from the drop-down list)
    • The Platform on which you play
    • Game Mode
    • Game Issue
    • SHifT Support ID / SHiFT ID ( You can get your unique SHifT Support ID in the pause menu of the game or by logging into your SHifT Account from here).
    • Relevant file attachments in the form of screenshots for quick assistance.
  • Once you have provided all the inputs, tap on the Submit button to successfully submit your request.

How to Contact via the Homeworld Mobile Official website

Players can directly go to the official Ticket Submission website of Homeworld Mobile: Sci-Fi MMO and access the FAQ section from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Players can visit the Request Submission Page of Homeworld Mobile: Sci-Fi MMO from here.
Homeworld Mobile Sci-Fi MMO Request Submission Page
Image via Gearbox Publishing
  • Once you are on the Request Submission page, you are required to provide all the information asked for on that page. The same has been discussed in the previous section.

How to Contact the Developer team directly

Another approach could be to get in touch with the team at Gearbox Publishing directly, via their Social Media handles. @homeworldmobile is the support Twitter handle of Homeworld Mobile: Sci-Fi MMO for catering to the queries of users. You can even reach out to the team at the Official Facebook ID Homeworld Mobile. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of Homeworld Mobile: Sci-Fi MMO? Head straight to our comments section and get your queries resolved. Happy Gaming!

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