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PUBG Mobile Account lost: Here’s how to recover

Recover and Secure your PUBG Mobile Account!

PUBG Mobile is an exhilarating battle royale experience that millions of players enjoy worldwide. But what happens when you suddenly can’t access your account? Losing your PUBG Mobile account can be a major setback, especially after investing countless hours and perhaps even financial resources into the game. Whether it’s a forgotten password, hacking incident, or accidental guest account usage, losing access can feel devastating. Fear not, though you can recover your PUBG Mobile account in some easy steps, and here’s how you can do it.

How to avoid losing your PUBG Mobile account

Before delving into recovery, it’s crucial to understand how to secure your account against potential loss:

  • Link Your Account: Always link your account to a stable email or social media platform rather than using a guest account. Guest accounts are vulnerable because they are not backed up by additional security or recovery options.
  • Use Strong Passwords and Two-Factor Authentication: Enhance your account’s security by setting a robust password and enabling two-factor authentication. This adds an extra layer of security, making it harder for unauthorized users to gain access.
  • Be Cautious with Third-Party Apps and Links: Avoid clicking on suspicious links or downloading unofficial apps that promise cheats or in-game advantages. These are often traps to phish for your credentials or install malware.
PUBG Mobile Login Page
Image via Krafton
  • Enable Two-Factor Authentication: Link your mobile number for an additional verification step.
  • Update Regularly: Keep your game and device’s security software up-to-date.
  • Be Mindful of Sharing: Never share your login details and be wary of phishing attempts.

To link your PUBG Mobile guest account to a social media account, follow these steps:

  • Launch PUBG Mobile on your previous device.
  • In the lobby screen, tap the “▲” button located at the bottom right corner to open the Settings menu.
  • Inside Settings, select the Basic tab.
  • Navigate to the Link Account section and choose the icon of the social media service you wish to link with (e.g., Google Play, Facebook, or Twitter for Android; Game Center, Facebook, or Twitter for iOS).

Remember: A social media account once linked cannot be used to link another PUBG Mobile account.

You can link up to two social media accounts. Ensure that you follow these steps on the device that currently has the guest account to secure your game data and enable gameplay on multiple devices.

How to recover your lost account in PUBG Mobile

If you can’t log in as usual, or you notice unfamiliar activity on your account like unknown transactions or altered settings, these are signs your account may be compromised. Stay calm and don’t panic as immediate action can prevent further damage and increase the chances of a successful recovery. Recovering your account depends on how it was lost or compromised. Here’s a step-by-step guide on what to do:

Step 1: Access the Help Option

Open the PUBG mobile app. On the home screen, tap on the Help icon located in the upper left corner, which leads you to the Customer Service Center.

Help option in PUBG Mobile Login Page
Image via Krafton

Step 2: Navigate to Account Issues

Select the option for Account Security or similar topics related to logging-in issues. For hacked accounts, specifically, choose Third-Party Platform Login Issue.

Step 3: Account Recovery Request

At the end of the options, you’ll find Account Recovery. Tap on it, agree to the terms and conditions after reading them carefully, and proceed by tapping Next.

Step 4: Provide the Essential Details

Image via Krafton

You’ll be prompted to enter your Player UID and other critical details like the device model, your email, and your character’s name. Be as detailed as possible to help the support team verify and locate your account.

Step 5: Complete Security Checks

Complete any necessary security puzzles or additional verifications to prove your identity and not a robot.

Step 6: Submit and Wait

Image via Krafton

Submit your recovery request. The PUBG Mobile support team will review your submission and reach out via email within approximately 14 days with further instructions.

Step 7: Follow-Up

Once you receive instructions via email, follow them precisely to regain access to your account. This may include resetting your password and other verification steps.

Final Thoughts

Losing access to your PUBG Mobile account can be a distressing experience, but it’s not irreversible. By following the outlined steps, you can effectively recover your account and secure it against future threats. Remember to link your account to reliable platforms, enable two-factor authentication, and stay cautious of third-party apps and phishing links.

Taking these precautions will help safeguard your progress and personal information, allowing you to continue enjoying the game without interruption. Additionally, should you require more professional support, make sure to check our PUBG Mobile customer support article for hassle-free steps. Happy gaming, and may your battles be victorious!

Check our other articles on PUBG Mobile:

Did you find our PUBG Mobile Account Recovery guide helpful? Let us know in the comments below!

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