Subway Surfers City is a new addition to the ever-famous Subway Surfers series. The game like other releases brings forward the never-ending adventure as you dodge and slide through the tracks and set a high record to beat. Subway Surfers City in particular adds more dynamic challenges and powers to use and dodge in the game, thus adding more obstacles your way. Since it has been out, the game has topped the download charts. The need to contact Customer Support has been rising in Subway Surfers City.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Subway Surfers City. Additionally, if you are just starting with Subway Surfers City, check our beginner’s guide for some basic tips and go through our redeem codes article to grab some freebies along the way!
How to Contact Subway Surfers City customer support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Subway Surfers City customer service is available to contact anytime to answer any queries from you guys.
There are three ways to contact the customer support team of Subway Surfers City. You can contact them from in-game menu options, check out the official support page of Sybo, or reach out to the Developers at Sybo directly via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your mobile device. Once the in-game home screen has loaded, adhere to the steps below:
- Tap on the gear/cogwheel icon located at the upper right corner of the home screen.
- A pop-up window with various navigable options will appear on your screen. Scroll down till you come across the Contact Us option and tap on that.
- This would take you to a private chat room where the chatbot would greet you and inquire about your issue. Make sure that you describe your issue in detail.
- You can also include pertinent in-game screenshots to support your argument and get help more quickly. Tap the clip/attachment icon to the right of the input text field to accomplish this.
- Within the following 24 hours, a support team agent will join the chat. To ensure you don’t miss their response, make sure you are often checking this section after starting a discussion. If you don’t follow up, the discussion will end automatically. If necessary, you can follow up more than once in the same chat window.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @sybogames which is the official Twitter handle of Sybo to cater to queries from the users. You can additionally reach out to the team at the official Facebook ID of Sybo. You should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the Subway Surfers City customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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