Sword of Convallaria is a new addition to the Fantasy Tactical RPG genre by XD Entertainment, bringing fresh life to classic Japanese turn-based gameplay and pixel art styles. As an emerging gacha game, it offers a diverse array of intriguing characters. This Sword of Convallaria customer support guide will help you navigate and contact the team and developers for any game-related issues.
For new players, you can find useful and active redeem codes for rewards, a beginner’s guide to get a good start in the game, and a reroll guide to obtain your desired character early.
As you progress through Sword of Convallaria, you might encounter obstacles and require assistance from the developers. Whether it involves resolving bugs, addressing account concerns, or clarifying in-app purchases, this guide is designed to support you. The goal is to ensure your gaming experience remains smooth and enjoyable.
How to Contact Sword of Convallaria customer support
If you have inquiries that cannot be resolved through Sword of Convallaria’s social media platforms, contacting the customer service team is simple. You can use the in-game Customer Center or reach out to Sword of Convallaria via their official social media accounts or website. They are ready to assist with any issues or questions you may have.
How to Contact via in-game Customer service option
To contact the Sword of Convallaria customer support team, simply follow these steps:
- Open the game on your device.
- Tap the headset icon located in the upper left corner.
- You will be redirected to the support center.
- Choose the type of issue: (Account Issue, Recharge Issue, Connection Issue, etc.)
- Enter a title.
- Provide a detailed description.
- Attach a screenshot or video of the problem.
- Tap the submit button to send your inquiry.
After submitting your inquiry, you can expect a response from the Customer Center Team within 48 hours at the account you used. If you have additional concerns, feel free to explore other available support options.
How to Contact the Developer team directly
If you prefer an alternative method, you can directly contact the developers through their official social media accounts. For support and assistance, visit the Sword of Convallaria Twitter page. Additionally, you can reach out to them via their official website. They have established multiple channels to ensure you receive the necessary support.
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