The Walking Dead No Man’s Land is a survival RPG-based title developed by Deca Games. In a setting where a zombie apocalypse approaches, it tests the survival instincts and strategic skills of the players in the game. Players must build a safe shelter and upgrade weapons, heal their survivors after strategic combats and PVP raids, continuing their state of survival. There has been a lot of buzz and excitement among fans ever since the game’s release. The need to contact Customer Support has constantly been rising in The Walking Dead No Man’s Land.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and various other issues relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of The Walking Dead No Man’s Land.
How to Contact The Walking Dead No Man’s Land customer support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, The Walking Dead No Man’s Land customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of The Walking Dead No Man’s Land. Players can either contact from in-game menu options, they can contact via the official help website of The Walking Dead No Man’s Land, or else they can reach out to the developers at Deca Games directly, via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your device. Once the in-game home screen has loaded, adhere to the steps below:
- Tap on the cogwheel icon located at the upper right corner of the game screen.
- The in-game Settings menu would pop up on your screen next which further consists of two sub-menus, namely, Game and Account & Services. At the bottom of the Game section, players will come across the Help button. Tap on that.
- This will lead you to the DECA Games Support website, where you’ll see that some of the frequently asked questions relating to various in-game aspects have already been answered by the developers. Players must simply navigate to the category that best describes their issue.
- They will then see a list of queries covered under that heading. To read the answer to any of those questions, they only need to tap on it. It is likely that you will come across your exact issue over there.
Contacting the Support team
If your issue persists or is something that has not been addressed under the Support page, you need to get in touch with the Support team. Adhere to the steps below to do so:
- While still on the Support page, scroll down to the bottom of the page and tap on the Chat With Us button.
- You will be redirected to a private chat room where the Chatbot would greet you and ask if there is anything it can help you with. You will be given a list of categories to choose from, namely Gameplay Issues, Account Issues, App Related Issues, Rewards and Purchases, etc. Tap on the one that best describes your issue.
- Next up, a conversation ID would be created and the chatbot would revert back, asking you to choose a sub-category of your issue. Once you tap on one, you will receive a long text containing the answer/fix for that issue.
- You will be asked next if all your queries have been answered. If anything remains unresolved/unanswered, tap on No. Finally, write about your issue in detail, by tapping on the blank text area and attaching pertinent files in the form of screenshots.
- As soon as a member of the DECA Games Support staff becomes available, a response will be provided. To ensure that you don’t miss any responses, be sure to periodically check this section. Your case would be considered closed if you do not hit back within a given timeframe.
How to Contact via the official website of The Walking Dead No Man’s Land
Players can directly go to the official help website of The Walking Dead No Man’s Land and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Visit the official help website of The Walking Dead No Man’s Land here.
- Once redirected to the Support page, players can access the Browse Articles and other Popular Articles pertaining to various in-game aspects.
- If your problem hasn’t been fixed by this point, scroll to the bottom of the page and click the Contact Us link.
- This would direct you to the Ticket Raising page where you must first select your preferred device of play(Android or iOS) in the top right corner of the screen. By default, iOS would be selected. Change to that if you are currently playing on an Android device. You will be asked to furnish the below additional information:
- Your name
- Your email address
- A detailed description of your issue
- To successfully raise a ticket, hit the Submit button after providing all the requested information.
How to contact the Developer team directly
Another approach could be to reach out to the developers directly via their social media handles. @TWDNoMansLand is the official Twitter handle of The Walking Dead No Man’s Land, for catering to queries from users. Players can even reach out to the team at the Official Facebook ID of The Walking Dead No Man’s Land. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of The Walking Dead No Man’s Land? Head straight to our comments section and get your queries resolved. Happy Gaming!
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