Westland Survival: Cowboy Game is a brand new survival Western RPG title. From the House of Helio Games, it asks users to assume the role of a cowboy and defend their base from bandits. Players must gather resources, craft workbenches, get rare materials, hunt wild animals and tame them to fight on your side. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Westland Survival: Cowboy.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Westland Survival: Cowboy.
How to Contact Westland Survival: Cowboy Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Westland Survival: Cowboy customer service is available to contact anytime to answer the queries from the players.
There are two ways to contact the customer support team of Westland Survival: Cowboy. Players can contact via in-game support options, or they can reach out to the Developers at Helio Games directly, via their social media handles.
How to Contact via in-game customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Hit the cogwheel icon located at the top-right corner of the home screen.
- This would take you to the in-game Settings menu where you will come across six options to navigate to. You will find the Customer Support button among those options. Tap on that.
- A pop-up window would appear next on your screen, asking you to provide the inputs for raising a ticket:
- Your email address.
- The Topic of your inquiry (It may be an account-related issue, a gameplay issue, or any other inquiry).
- A detailed description of your issue.
- Once you have provided all the inputs asked for, tap on the Submit button to successfully raise the inquiry.
The developer team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact via the Westland Survival: Cowboy Official website
Players can directly go to the official support website of Westland Survival: Cowboy and access the FAQ section from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Players must visit the official support website of Westland Survival: Cowboy here.
- First things first, you must tap on the FAQ button to glance through the FAQ section and find out if your issue exists there.
- You will discover that the developers have categorically addressed some of the Frequently Asked Questions pertaining to In-app purchases, Accounts, Troubleshooting, and Gameplay. To find out if your issue is addressed out there, simply navigate to the category that best describes your issue. Up next, tap on the relevant query, to read the answer/fix for it. It is likely that you will come across your exact issue over there.
Reporting a bug
If your issue still persists or is something that has not been addressed under the FAQ section, you may seek assistance by raising a ticket. Adhere to the steps below to do so:
- While still on the support page, tap on the Submit a Request button located at the top-right corner of the screen.
- This would take you to the Ticket Raising page where the following inputs would be asked for:
- Your email address
- User ID
- The subject of your query
- A detailed description of your issue
- Problem type (Choose the category that best describes your issue from the drop-down list)
- Relevant file attachments in the form of screenshots for quick assistance.
- Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a ticket. The developer team will get back to you based on your responses, as early as possible.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @westland_surival_official which is the official Instagram handle of Westland Survival: Cowboy. You can additionally reach out to the team at the official Facebook page of Westland Survival: Cowboy. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
Still, facing any issues in contacting the Support Team of Westland Survival: Cowboy? Head straight to our comments section and get your queries resolved. Happy Gaming!
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