Cookie Run: Tower of Adventures is a casual action game by the Devsisters Corporation. It’s another new addition to the famous Cookie Run IP where the evil bosses have captured the Pancake Tower and threatening the cookies and mates residing there. Now, you must help GingerBrave, the brave soul who can save the tower, in his mission. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Cookie Run: Tower of Adventures.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all of you to have a smooth and hassle-free gaming experience without being bothered by in-game bugs.
Here’s our step-by-step guide to contacting the customer support team of Cookie Run: Tower of Adventures. If you are just starting, make sure to check our beginner’s guide, reroll guide, and tier list for some basic tips for your adventures. Additionally, check out the redeem codes for Cookie Run: Tower of Adventures to earn free rewards instantly.
How to Contact The Cookie Run: Tower Of Adventures customer support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Cookie Run: Tower of Adventures customer service is available to contact anytime to answer the queries from you guys.
There are three ways to contact the customer support team of Cookie Run: Tower of Adventures. You can contact them via in-game menu options, visit the official support website of Cookie Run: Tower of Adventures, or reach out to the Developers at Devsisters directly, via their social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your device. Once the in-game screen has loaded, adhere to the steps below:
- Tap on the three-line bar located at the upper right corner of the game screen.
- A drop-down list of options would appear at the right of the screen. Navigate to the Settings menu from there.
- The in-game Settings menu has four tabs in it namely; Account, Game, Notifications tab, and Language. Under the Account tab, scroll down till you find a dedicated Support section. Press the Customer Support button from there.
- This would take you to the Help and Support webpage of CookieRun: Tower of Adventures. You’ll find that some of the Frequently Asked Questions concerning Game Accounts, Troubleshooting, and other gameplay issues have been answered by the Developers. Go to the category that most closely matches your problem to check if your issue has already been addressed.
- Up next, you will be able to see all the queries addressed under that category. Scroll down and simply tap on your query when you come across it. You may even filter the results by inputting keywords from your inquiry in the search bar. You will likely come across your exact issue out there.
Reporting a Bug
If the issue persists for you or is something that has not been pre-addressed under the FAQ section, you need to raise a ticket. Adhere to the steps below to do so:
- While still on the Help and Support page, navigate to the first option, i.e., Contact Support Team.
- A new page loads asking you to choose the category of your concern from those offered. Your problem might have to do with in-app purchases, a network problem, or even an account problem. Select the one that sums up your problem the best. Select the Bug Reports option to report a bug.
- Up next, you will be taken to the Ticket Raising Page where the following inputs will be asked for:
- Title of Your Query.
- Time of Occurrence
- A detailed description of the problem.
- Your email ID.
- Your User ID.
- Device Model.
- OS Version.
- Relevant file attachments in the form of screenshots for quick assistance.
- Scroll down and tick off the checkbox to agree to the Devsisters Terms of Service and Privacy Policy.
- Finally, tap on the Submit button to successfully raise an Inquiry.
The Developer team will get back to you in the email address provided, within 48 hours. You can do multiple follow-ups in the same mail chain if required.
How to contact via Cookie Run: Tower Of Adventures Official Website
You may directly go to the official help website of Cookie Run: Tower Of Adventures and access the customer service option from there. It could be another alternative, in case you guys are facing login problems and cannot access the in-game support option.
- Visit the official help and support website of Cookie Run: Tower Of Adventures here.
- Once redirected to the official support webpage, you can access the FAQ section to check if your issue is pre-addressed and even raise a ticket in case of an unknown/persisting issue. The steps for doing the same have already been discussed in the previous section.
How to Contact the Developer Team Directly
You may mail the Developer team directly here. Another approach could be to reach out to the Developers directly via their Social Media handles. @CookieRunTOA is the official X-handle of Cookie Run: Tower Of Adventures for catering to the queries from you folks. You can even reach out to the team at the Official Facebook page of Cookie Run: Tower of Adventures. You guys can additionally do a follow-up on their Discord server, where tons of passionate fans are there to help you resolve your queries.
Did we satisfy your query about connecting to the official customer support? Check our other support guides below:
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Still, facing any issues in contacting the Cookie Run: Tower of Adventures customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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