Captain Tsubasa Ace: How to contact the customer support service

Resolve your issues within a jiffy!

Captain Tsubasa: Ace has finally received its global launch, as the action-packed football journey from DeNA is already getting plenty of hype. In the game, you get to experience captivating 3D animations that vividly portray iconic characters like Tsubasa Ozora, Kojiro Hyuga, and Genzo Wakabayashi, while also offering distinct gameplay modes for your enjoyment. Since it is the latest launch, the need to contact Customer Support has been constantly rising because players encounter in-game stuff. Hence, let us see how you can contact the customer support service in Captain Tsubasa Ace.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of the Captain Tsubasa Ace game.

How to contact Captain Tsubasa Ace customer support

There are two ways to contact the customer support team of Captain Tsubasa Ace. You can do so first from in-game menu options or reach out to the Developers directly via the social media handles of the game.

How to Contact via in-game Customer Service Option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

Image via DeNA
  • Open Settings by clicking the cog-wheel button in the top right corner of the main game interface.
  • Within the pop-up interface, locate and click the Customer Service button at the bottom.
  • This will redirect you to the Support page of Captain Tsubasa Ace. You will discover that the developers have categorically addressed some of the Frequently Asked Queries/Issues on this page such as Item, Function, ID, etc.
captain tsubasa ace customer support
Image via DeNA
  • First, identify the category under which your issue falls to view the answers to those queries. Next, scroll down to that category to view the questions under that category. If you find your issue/query listed under that category, tap on that question to read the answer/fix. You may additionally filter queries by inputting keywords from your issue in the search bar on the left.

Reporting a bug

Currently, you can follow the above steps to go to the support page. To report a bug the steps are given below.

captain tsubasa ace customer support bug
Image via DeNA
  • Follow the steps mentioned above for contact support.
  • Enter the Online Consultation interface by clicking the Contact Service option in the same menu.
  • In the Question Category, select the Bug Report option.
  • This will enable a drop-down where you can fill in the necessary details.
  • Neatly describe the bug/query you have and click on Submit. Attach a screenshot if necessary. You will receive a response after the necessary personnel takes your query.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team @TsubasaAce_GL which is the official Twitter handle of Captain Tsubasa Ace. You can additionally reach out to the team at @CaptainTsubasaAceGlobal. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Are you still facing any issues in contacting the Captain Tsubasa Ace customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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